What we offer
* Attractive base salary + superannuation
* Full time maximum term position - Monday to Friday ONLY!
* Represent our client and work from their head office in Mulgrave
* Full paid training and induction provided
* Collaborative, innovative, and engaging culture
About the role
As a member of the Customer Service team, you will act as a professional and brand-aligned representative of a global automotive manufacturer. Highly customer‐centric in your approach, you will champion customer advocacy, ensuring positive outcomes that balance customer satisfaction with business objectives.
Core responsibilities
* Strong attention to detail, you will manage customer enquiries from initial contact through to resolution, delivering a seamless and highly personalised experience at every stage.
* You will work autonomously, taking ownership of cases and decisions, while also collaborating effectively with colleagues and cross‐functional teams to achieve the best possible outcomes.
* By crafting tailored responses in line with company policy, you will strengthen customer relationships, build trust, and enhance overall brand reputation.
Qualifications
* Experience in a call centre environment highly regarded
* Automotive experience desirable but not required
* Excellent communication skills
* Strong organisational skills and attention to detail
* Experience in working well under pressure and multi‐tasking
* Self‐motivated and a positive attitude
* Ability to think on your feet
* Strong computer literacy
We are a Circle Back Initiative Employer - we commit to respond to every applicant.
We are a growing, people‐powered outsourcing services group with over 30 years of cross‐industry experience, partnering with more than 250 clients across enterprise, government and emerging sectors.
We operate with a unique 'Glocal' delivery model, locally led, regionally integrated, ensuring clients benefit from both strong in‐market accountability and smart delivery models across regions.
We engage a workforce that represents diverse communities and customers. We are committed to ensuring everyone is treated fairly, with respect, and provided with inclusive employment opportunities.
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