The Role
A senior leadership position responsible for all aspects of the OMEGA brand at strategic and operational levels across Australia and New Zealand. The role has full P&L accountability overseeing and leading corporate retail, wholesale and Ecommerce channels. Also includes business planning, achieving sales targets, marketing, inventory control, customer service and leadership of OMEGA local employees.
Key Responsibilities
* Define and implement strategies aligned with global direction
* Full P&L accountability leading achievement of sales and profitability deliverables
* Lead distribution evolution roadmap across corporate retail, wholesale and ecommerce channels
* Drive improvement in conversion, units per transaction, average transaction value, sell‐through and inventory productivity
* Act as the local market expert, monitoring trends, competitors, and client behaviour
* Build, inspire, and retain a high-performing cross-functional team
* Annual marketing calendar comprising advertising, retail marketing, events, public relations and visual merchandising initiatives
* Robust retail marketing program including experiential retail and service, brand presentations and calendar of activities that drive footfall, sales, and engagement
* Execution of retail operations, inventory planning, stock control, after‐sales service and SOP/group policies compliance
* Hands on support and knowledge of customer service performance, leading importance with OMEGA local employees
* Strong collaboration and communication with global and local stakeholders
Skills and Experience
* Significant luxury corporate retail background within Australia or internationally
* Demonstrated ability to design and scale clientelling and CRM strategies
* Passion for client experience and luxury craftsmanship
* Deep understanding of retail productivity levers
* Track record of P&L ownership, team development and delivering commercial growth
* Inspirational, hands‐on leader with excellent stakeholder management and communication
* Excellent strategic thinking and data‐driven decision making
* Exceptional stakeholder management, diplomacy, and public representation skills
* Self‐motivated, resilient and success‐focused
* Collaborative and supportive culture
* Novated leasing opportunities for electric vehicles
* Annual professional learning & development program
* Contemporary office space with complimentary on‐site car park
* Generous employee discount across all Swatch Group brands
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