Add expected salary to your profile for insightsJoin Vanguard Laundry!
A well-established commercial laundry in Toowoomba, where operational excellence meets social purpose.
As our General Manager, you'll be at the intersection of these two pillars of our organisation.You'll thrive on leading diverse teams and business functions, bringing a visible and values-driven style to the role.
Confident alongside the CEO and board, you'll help shape long-term strategy while driving a financially sustainable and inclusive workplace.With flexibility around commencement, we're seeking the right senior leader to join us later this year or early next.About usVanguard Laundry provides a high-quality laundry and linen service while providing transitional employment opportunities for those who have faced complex barriers to employment.
We do everything with heart because we know that our happy customers help us to empower the lives of many.Our purpose is to empower beyond barriers.Our vision is employment for everyone.Our values are:AccountabilityEmpowermentInclusivityQualitySafetyLearn more about what we do by visiting our website: roleThis is a dynamic leadership position overseeing the end-to-end operations of Vanguard Laundry.
You'll lead a high-performing team, ensure operational excellence, and drive strategic initiatives that balance service quality, customer satisfaction, financial performance, and social impact.
Working closely with the CEO, you'll be responsible for guiding the business toward growth, innovation, and long-term sustainability.As an organisation, we've been on a strategic journey, and this role is pivotal to our next stage of growth.
Through the below duties, you'll be focussed on expanding our commercial laundry business to support our social mission.How will you do this?
Lead, mentor, and develop a high-performing operational team.Ensure quality, safety, and compliance with ISO9001 and Australian Standards.Oversee budgets, forecasting, cost management, and revenue growth strategies.Manage inventory, assets, and operational resources to ensure business continuity.Drive customer acquisition, retention, and service excellence.Foster strong relationships with customers, community partners, and stakeholders.Promote the organisation through marketing activities and public events.Oversee HR functions including recruitment, onboarding, and performance management.Identify and implement continuous improvement initiatives.Support funding activities, including grants and outcomes-based payments.Who you'll be working with?
You'll be leading:Najwa and Chloe (Employment Coordinators)4 Laundry Supervisors75+ laundry production workers and delivery drivers (indirectly)You'll be led by?
A board of volunteer directors (indirectly)At Vanguard, purpose and performance go hand in hand.
We set high standards, back our people, and create real impact.
If you want work that changes lives, you'll fit right in.Why you'll love working hereThe benefits of Not for Profit salary package (save tax and increase your take home pay)Close knit, dedicated teamAutonomy in role – ability to own your spaceFlexibility to support a healthy work life balanceAccess to external training for career developmentPaid first aid and mental health first aidOpportunity to create impactAbout youWith proven experience at a senior management level, you can balance strategic thinking with hands-on leadership.
You're equally comfortable driving operational improvements, guiding teams through change, and building solid relationships with stakeholders.
Your ability to plan, prioritise, and adapt will ensure you can deliver results while upholding the organisation's mission and values.What you'll bring:Tertiary qualification or relevant experience in business or related fieldMinimum three years' experience in a senior management role, leading diverse teams.HR management exposure, including performance management and workforce planningExperience in manufacturing and/or production environments (desirable).
Strong verbal and written communication skills.Excellent planning, prioritisation, and problem-solving abilities.Financial acumen, including budget development and management.Strategic mindset with a focus on process improvement.Flexibility, resilience, and attention to detail.If the above sounds like you and our purpose, vision and values spark something in you, we'd love you to lead our high-quality commercial laundry into its next chapter —driving impact, opportunity, and lasting change along the way.
Shortlisting and phone screens will be conducted throughout this advertisement's duration, with interviews commencing 8th of October.What to expect in the recruitment process:Confidential discussions and administrative support from Steph at Recruit With MeInformal coffee discussions with key peopleA site tour, meet and greet, and deep dive with Ryan (CEO)Please apply via Seek and include a cover letter outlining your interest and suitability for the position.
For a confidential discussion, contact Stephanie Kelly at Recruit With Me on 0413 631 231.
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📌 General Manager
🏢 Vanguard Laundry Services
📍 Toowoomba