Excellence in hospitality starts with exceptional people.
We're on a mission to create unforgettable experiences for our customers and our staff alike. Our vision is built around people, so we focus on nurturing a culture that empowers our team members to thrive.
We value three core principles:
Care – We care for our teammates, our customers, and the communities we serve. It's who we are, so it belongs as a core value.
Courage – We all have the courage to be our best selves, step out of our comfort zones, take chances, make mistakes, and learn from them.
Drive – Drive reflects our humble ambition, our commitment to continuous improvement and doing better. It is our competitive spirit, our aspirational selves and our desire to do better.
Teamwork – Teamwork fosters everyday connection and shared responsibility to achieve outstanding outcomes. While collaboration remains essential, teamwork emphasizes the value we place on working within our teams.
Our venues are at the heart of their communities, bringing people together for everything from casual catch-ups and milestone celebrations to high-impact corporate events. We're looking for an energetic and experienced Sales Manager to drive the growth of our function business across this dynamic portfolio.
As the Sales Manager, you'll be responsible for growing and managing the function business across a group of venues. This dynamic role focuses on building relationships, converting leads, and ensuring seamless event delivery through collaboration with venue teams.
You'll manage the full sales cycle – from enquiry to booking confirmation – ensuring fast response times, high conversion rates, and outstanding customer experiences that reflect our hospitality values.
Sales Growth & Strategy
* Implement sales strategies that drive function revenue, lead conversion, and market growth across your venues.
Client Relationship Management
* Build strong client connections through effective communication, follow-up, and a solutions-focused approach that drives repeat and referral business.
Lead Management & Conversion
* Qualify, propose, and convert enquiries efficiently, with a one-hour response target.
Networking & Partnerships
* Identify and secure new business opportunities through corporate partnerships, community connections, and local networking.
Venue Collaboration
* Work with Venue and Function Managers to ensure smooth handover from sales to operations, supporting consistency in service delivery.
What We're Looking For
* A minimum 3+ years' experience in function, event, or hospitality sales (multi-site experience highly regarded)
* A proven record of achieving revenue and conversion targets
* A strong understanding of the end-to-end function sales process
* Excellent communication, negotiation, and relationship management skills
* Proficient in CRM or function systems
* Confident, professional, and proactive in approach
* Passionate about hospitality and delivering exceptional experiences