- A03 Maintenance Support Officer - Call Centre
- 2 x positions available
- ASAP Start
- Initial 3-month contract with likely ongoing extension
- $50.37 PH + super
- Queensland State Government
Overview
The Role
In this role, you'll be the key link between customers and contractors, arranging responsive maintenance for government housing properties. You'll build solid relationships, keep things running smoothly, and make sure every interaction is handled with care and professionalism. Your responsibilities will include:
- Deliver friendly and efficient customer service
- Coordinate responsive maintenance for government housing properties
- Handle inbound and outbound calls to manage maintenance requests
- Confirm and clarify details with callers, using strong interpersonal skills to calm upset customers, resolve disputes, and negotiate positive outcomes
- Enter data accurately into internal systems
- Compile reports and documents with a high level of attention to detail
About You
We\'re looking for someone who\'s confident juggling a busy workload and thrives in a fast-paced environment. Ideally, you\'ll bring experience from a call centre or have coordinated a high volume of residential property maintenance.
What You\'ll Bring
- Proven experience in a call centre environment (highly desirable)
- Insurance repairs or property maintenance experience is highly regarded
- Microsoft Office Skills including Excel
- Problem-solving and de-escalation skills
- Exceptional customer service, active listening and verbal and written communication skills
- Strong time management and decision-making ability
As part of our contractor community, you\'ll have access to:
- Shopping, lifestyle & entertainment discounts
- A dedicated recruitment partner
- An Employee Assistance Program (EAP)
- Ongoing support and career guidance
Apply
Please apply below with your CV and cover letter in Microsoft Word format. Alternatively, email Louise Clark directly: or call
At Empire Group, we value diversity and are committed to equitable recruitment. We encourage Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, people with disability, and other underrepresented groups to apply. Our focus is on creating fair, accessible, and culturally safe recruitment processes that genuinely reflect and respect the communities we serve.
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📌 Maintenance Support Officer
🏢 empire group
📍 Townsville