If you're a people person and animal lover - THIS is the place to work!
Greencross Brookvale is looking for an Experienced Full-time Receptionist to join their team.
Greencross Brookvale is a modern, community focused practice with some very lovely and loyal clients! Co-located onsite at a Petbarn retail store allowing for a steady‐stream of cross‐referrals and providing a full range of pet care, helping achieve a truly memorable and positive experience.
Our Philosophy is to approach the care and wellbeing of our client's pets as if they were our own. We invest ourselves emotionally as well as professionally so they can be assured that their pet is in the best of hands.
We are searching for a new team member just as committed to providing the highest quality of customer care and service!
About the role
* Permanent Full‐time role
* You will be responsible for all reception duties including welcoming clients and patients on arrival, answering the phone, booking appointments through our patient management program, taking and receipting payments, sending and responding to emails from clients, organising patient admission paperwork, banking duties and other administrative tasks needed
* Triaging patients (which you will be trained on in induction)
* Providing general advice on vaccine schedules, food and parasite prevention
* Providing and doing up estimates for elective patient procedures
* You will be exposed to a busy practice that will ensure your customer service skills are not wasted and you can practice them every day
* You will be working with a great team that all get along well and are like family!
Why work with Greencross Vets?
* We offer a great continuing education program year round
* Opportunity to attend the yearly Greencross Conference
* We support career growth and development; the sky is the limit!!
* Opportunities to move up the ladder in your career
* We work closely with Petbarn to provide clients with a comprehensive and great client/patient experience
* Generous staff discounts on services and products for your pet/s
* We ensure our team has a good work/life balance
What attributes are we seeking
* Someone that has previous experience working in a receptionist/administrative role
* Prior experience working with animals highly desirable
* Proficient in using computers
* A motivated and driven person
* Caring and compassionate
* Great customer service skills and be able to build rapport with our clients
* Organised and has high attention to detail
* Ability to deal with a varying workload and be able to prioritise work tasks
* Can multi‐task and work well under pressure
* Accountable and reliable
* Work well within a team
* Help with driving our clinic initiatives and goals
If this sounds like the role for you, then please don't hesitate to apply! We look forward to meeting with you!
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