About Our Role
As a Client Service Officer, you will be the primary point of contact for our clients, providing exceptional service and support. You will be responsible for delivering high-quality advice and assistance to individuals with complex needs, ensuring their concerns are heard and addressed.
Our team is dedicated to making a positive impact in the lives of those experiencing homelessness or at risk of becoming homeless. We strive to deliver innovative solutions and services that meet the unique needs of each client.
Key Responsibilities:
* Providing excellent customer service and support to clients via phone, email, and in-person interactions.
* Processing and assessing applications and enquiries in accordance with relevant legislation, policies, and procedures.
* Working collaboratively with colleagues to achieve key performance indicators (KPIs) and ensure positive housing outcomes for clients.
Our Teams:
We have two teams within our organisation: the Access & Demand Team and the Tenancy Team. The Access & Demand Team is responsible for rostered shifts, processing applications, and working with clients at the counter or over the phone. The Tenancy Team visits tenants in their homes on a regular scheduled basis and works with clients at the counter and over the phone.
What We're Looking For:
* The ability to work independently and manage your own workload.
* The ability to establish and maintain strong relationships with internal and external stakeholders.
* A commitment to teamwork, excellence, and continuous improvement.
We are seeking an individual who is passionate about making a difference in the lives of others. If you have excellent communication skills, a strong client focus, and a commitment to delivering high-quality services, we would love to hear from you.
Benefits:
We offer a range of benefits to our employees, including opportunities for professional development, flexible working arrangements, and a supportive team environment.