About A2B
At A2B Australia, we are a national business connecting people to places – getting customers from A to B, delivering safe, reliable, and comfortable transport from booking to payment. Our national network supports passengers, corporate clients, and community services, including people with disabilities.
We operate Australia's largest taxi networks, 13cabs and Silver Service, with over 7,000 vehicles and 11,500 drivers. Our Contact Centre, Taxi Tech, and Support Hubs ensure operators and drivers are backed every step of the way. From dispatch and navigation to travel payment technology, we offer end-to-end solutions across Australia and internationally.
Our portfolio includes 13cabs, Swan Taxis, Silver Service, Cabcharge, 13cabs Corporate, MTI, Spotto, Fareway Plus, and Giraffe Payments.
Our Values are Caring, Collaborative, Accountable, Authentic, and Progressive – and they guide everything we do
What We're Looking For We're looking for a Spotto Sales Administrator to join our Cabcharge Payments team in Melbourne. This role will be split between our North Melbourne office and our Oakleigh office, giving you the chance to work closely with both our central team and regional operations.
As the first point of contact for taxi drivers and small-to-medium business customers using our payment solutions, you'll deliver outstanding support, respond to product and payment queries, and help strengthen customer engagement and retention.
What You'll Do
* Respond to client requests across phone and email support channels within set timeframes and SLAs.
* Identify process improvement opportunities and address product knowledge gaps with management.
* Advocate for customer needs and provide feedback to improve solutions.
* Drive customer engagement and help maximise value from the Cabcharge payment product suite.
* Coordinate promotions and retention campaigns to drive revenue and brand awareness.
* Execute across multiple workflows and collaborate with teams including finance, sales, product & tech, operations, partner growth, and taxitech/disputes
About You
* Year 12 or equivalent qualification.
* 2–3 years' experience in a front-facing customer support or service role (phone & email channels).
* Strong communication skills, with experience supporting customers from diverse backgrounds.
* Highly organised, with strong attention to detail and ability to manage competing priorities.
* Resilient, energetic, and driven, with determination to overcome obstacles.
* Collaborative team player who can influence outcomes and support others.
* Proficiency with CRM tools, Microsoft Word, Excel, and PowerPoint
Why You'll Love Working Here
* Be part of a national market leader in personal transport and payments.
* Join a caring and collaborative team environment.
* Split your time between North Melbourne and Oakleigh, providing variety and connection with multiple teams.
* Access to a wide range of employee benefits, including:
* FLARE rewards
* Learning & development opportunities
* Paid parental leave above NES
* Westpac banking deals
* Employee Assistance Program (EAP)
* Monthly recognition awards
* …and more
Ready to Apply? If you're a customer-focused professional who thrives in a fast-paced, process-driven environment, apply today and help us deliver the best customer experience in transport payments.
A2B Australia and ComfortDelGro Corporation Australia (CDC) value diversity and inclusion.
We encourage applications from Aboriginal and Torres Strait Islander peoples and people of all backgrounds.