Front Office Overnight Guest Services Officer
At Hyatt, we believe in making people feel at home wherever they are in the world.
We turn jobs into careers, encounters into experiences, and trips into journeys.
Join a team that is making travel more human, connected, and sustainable.
Here, everyone's role matters, and your individuality is celebrated.
Located in the heart of the city, Park Hyatt Melbourne offers sophisticated luxury and exceptional personalised service.
With beautifully appointed rooms, extensive event spaces, curated experiences, fine arts, dining and wellness, we create unforgettable experiences for our guests.
Benefits of working with us:
Leading global hotel brand with career advancement opportunities
Complimentary and discounted accommodation at more than 1,000 Hyatt properties worldwide for you and your loved ones.
Complimentary duty meals whilst on shift
Discounted food & beverage and park club health & day spa treatments
Discounted onsite car parking
Employee assistance program – benefit from free, immediate and confidential support for any work, health or life concern
Generous paid time off and holiday policies including paid parental leave and wellbeing leave
10% discount with NIB Health insurance
About the role:
As the Overnight Guest Services Officer, you will be responsible for ensuring the highest standards of customer service are met by efficiently processing the allocation and check-in of arriving guests, receiving payments, posting transactions and checking out of departing guests.
Working in a team of 4, you will be supporting the Overnight Assistant Manager and Front Office Manager to manage the overnight operations of the hotel in order to achieve our purpose.
Responsibilities:
Handle all arrival and departure records
Perform cashiering duties as required concerning foreign currency exchange, payments, charges and checking out
Handle guest enquiries and requests and have a thorough knowledge of Melbourne and its surrounding areas
Assist in maintaining a high level of security for guests, staff and hotel property and be fully conversant with all emergency procedures
Ensure that all public and back-of-house areas are maintained to the specified levels of cleanliness, maintenance and presentation and instigate appropriate action when necessary
What you will bring to the role:
Previous work experience in a similar fast-paced hotel operations or reservations environment
Exceptional interpersonal, communication and time management skills with strong ability to multi-task
Superior customer service skills along with excellent service resolution skills
Capability of working both autonomously and as part of a team
Ability to create a positive first impression with an understanding of the importance of 5-star grooming standards
Flexibility to work on a rotating 24/ roster, including public holidays
Join us at Hyatt and make travel more human.
Apply today and start your journey with a team that values Empathy, Integrity, Respect, Experimentation, Wellbeing and Inclusion.
With Hyatt, you'll discover a career you didn't know existed.
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