Our client is a leading Australian company specialising in high-quality kitchen and bathroom products. Their mission is to provide excellent customer service and innovative solutions to homeowners and trade partners. They value collaboration, professionalism, and continuous improvement.
As a fast-growing business, they are now seeking to take on a Customer Service Representative with a strong focus on delivering exceptional customer experiences.
Job/Role Responsibilities
* Handle inbound customer communications via phone and email professionally and courteously.
* Deliver first-contact resolution and escalate issues when necessary.
* Process orders, returns, and replacements accurately while maintaining price integrity.
* Liaise with internal teams (Technical Support, Logistics, Sales) to complete order processes.
* Manage back orders and update customers as stock becomes available.
* Maintain up-to-date knowledge of company products and services to provide accurate information.
* Keep customer records accurate and confidential in CRM systems.
Qualifications
* Previous experience in customer service, sales support, or administration (retail experience).
* Proficient in Microsoft Office.
* Experience with Salesforce, Zoho, SAP, or similar systems is advantageous.
* Excellent written and verbal communication skills.
* Strong organisational skills, attention to detail, and ability to multitask.
* Proactive, team-oriented, and customer-focused.
Benefits
* Permanent work-from-home set-up
* Dayshift (Australian business hours)
* Full-time job
* HMO
* Annual leave
* 13th-month pay
* With Government Mandated Benefits
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