Location: Newcastle | Full-time | Office-Based + Remote Monitoring
Department: Transport & Fleet Operations
At We Fly Australia, the team is dedicated to engaging and moving customers safely, reliably and easily to a pre-booked destination of their choice within the Newcastle and surrounding area.
Whether you need a seamless ride to, or from Newcastle airport or a reliable ride to a business meeting or special event or safe transport for a small group of people, we have ride service that can be tailored to your specific needs.
We're on the lookout for a Head of Operations to lead our day-to-day fleet activities and help drive standards in the evolving passenger transport industry.
About the Role
This role will manage and coordinate the daily operations of the vehicle fleet. It will ensure the safe and efficient operation of drivers, passengers and company assets. It requires liaison and collaboration with customer service to optimise system-wide operations, particularly in emergency situations.
What You'll Do:
* Manage and coordinate the daily operations of the vehicle fleet
* Ensure the safe and efficient operation of drivers, passengers, partners, and company assets
* Provide support to the Customer Service team during staff shortages or emergency situations
* Conduct training and coaching for drivers in:
o Safe and efficient driving techniques
o Customer service skills
o Compliance with internal policies and procedures
* Implement and supervise promotional or sales campaigns initiated by the company
* Represent the company in meetings and negotiations with partners and clients
* Expand customer networks and business opportunities
* Prepare periodic reports (weekly/monthly), propose operational improvements
* Collaborate with other departments to optimise system-wide operations
* Respond to incidents, provide remote support and log issues accurately
* Ensure drivers follow assigned routes, safety standards and work hour limits
Qualifications and Skills Required:
* Bachelor's degree in Business or related discipline
* Minimum of 4 years' experience in transport operations
* Ability to hold a passenger Transport Safety certification
* Strong decision-making skills in high-pressure situations
* Professional driving experience (eg. Taxi, Uber, Bus, Delivery)
* Fleet Operations management including team leadership
* Ability to train and mentor drivers
* Proficiency with email, GPS tracking systems and fleet management software required
Why Join our Team?
Play a vital role in frontline passenger transport operations
Be trusted with real responsibility and decision-making authority
Work with a respectful, collaborative and fast-moving team
Grow with a company that values professionalism and proactive leadership
Interested:
Please apply with a cover letter and resume to
Mandatory Application Documents:
* Proof of Australian Citizenship
* Valid National Police Check (issued within the last 6 months)
* Valid and clean Australian Driver's Licence