Job Overview
This is a customer-facing role where you will deliver excellent client service with ownership and accountability.
* You will resolve client queries, use tailored communication, and make decisions aligned with client needs and budgets.
* Manage information, engage stakeholders, and work in a collaborative team.
Opportunity to work with various clients and develop skills in empathy and understanding.
Key Responsibilities
* Deliver excellent client service with ownership and accountability.
* Resolve client queries using tailored communication.
* Make financial decisions aligned with client needs and budgets.
* Manage information and engage stakeholders.
* Work collaboratively as part of a team.
Requirements
* Proven success in dynamic, client-focused, and team environments.
* Customer service background advantageous, particularly in call centres.
* Experience in addressing clients with disabilities, mental health issues, and adverse personal circumstances.
* Life skills encompassing financial literacy, including budgeting and bank account management.
* Adept at multitasking with Microsoft Office expertise.
As a Client Service Specialist, you will have the opportunity to develop your skills in empathy and understanding. We offer a range of employee benefits, including generous leave entitlements and health and wellbeing programs.