Solo Resource Recovery is a leading company in the waste management industry, providing services to councils, businesses, and residential areas throughout all of Australia. A family‐owned business with over 90 years of experience in serving the public, we pride ourselves on being reliable and dedicated to serving the community.
We are currently seeking full‐time customer service representatives to join our Administration/Customer Service team based in our office in North Plympton, SA. The successful applicant will join an established team for Monday to Friday work with no weekend commitments. They will need to have a can‐do attitude and be able to work in a team environment.
As an Admin/Customer Service Officer you will aid and support our customers on behalf of local councils as well as Solo Resource Recovery.
Responsibilities
* Providing excellent customer service through strong customer engagement in a high‐volume contact call centre environment;
* Providing information to customer enquiries promptly and courteously while maintaining confidentiality and discretion;
* Liaising with other departments and drivers to ensure services are completed in a timely and efficient manner;
* Navigating multiple systems and platforms;
* Undertaking a range of administration duties including responding to email correspondence and data entry.
Qualifications
* Excellent communication skills, both verbally and written;
* High level of accuracy in data entry and attention to detail;
* The ability to adapt to changing work conditions;
* The aptitude to learn and navigate multiple systems;
* An ability to interpret and apply procedure;
* A high degree of sensitivity and confidentiality;
* A positive and resilient outlook.
In accordance with our company's recruitment process, all successful applicants will be required to undergo a pre‐employment medical, which includes a drug test.
If you are looking for a new challenge and enjoy talking to people, then we would love to hear from you.
Please note – only shortlisted applicants will be contacted.
Application Questions
* How many years' experience do you have as a Customer Service Clerk?
* Are you willing to undergo a pre‐employment medical check?
* Which of the following statements best describes your right to work in Australia?
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