Job Title
Cloud Solution Engineer at Concentrix Catalyst
Overview
Concentrix Catalyst is looking for a Cloud Solution Engineer to join the ANZ DevOps team. We are an AWS Partner, Network Advanced Tier Consulting Partner, and one of the most recognised specialist enterprise mobility companies in the world. We take our client's visions from concept to release in as little as a few months and often work together to evolve products for years. We're spread across 10 locations around the world and are now expanding our DevOps team at a global level.
Work Environment
You'll work with talented and passionate people, who love what they do, in an informal, yet high‐energy office with lots of opportunities to learn and grow. If you love technology, have a passion for innovation, and thrive in a team‐based environment, this role may be for you.
Responsibilities
* Work in tandem with our engineering teams to identify and implement the most optimal cloud‐based solutions for clients, including those built on Amazon Connect and the AWS services that support it.
* Develop and implement technical efforts to design, build, and deploy AWS applications.
* Participate in all aspects of the software development life cycle for AWS solutions, including planning, requirements, development, testing, and quality assurance.
* Support Amazon Connect engagements alongside CCaaS engineers — building Lambda integrations, CloudFormation templates, and the supporting AWS infrastructure that contact flows depend on.
* Build data pipelines and QuickSight dashboards on top of Connect outputs (CTR feeds, Contact Lens, agent events) using Data Lake, Glue, and Athena to give clients meaningful visibility into CX performance.
* Troubleshoot incidents, identify root causes, fix and document problems, and implement preventive measures.
* Educate teams on the implementation of new cloud‐based initiatives, providing associated training as required.
* Employ exceptional problem‐solving skills, with the ability to see and solve issues before they affect business productivity.
Qualifications
* 5+ years of experience architecting, designing, developing, and implementing solutions on AWS platforms.
* Full‐Stack Engineering skills covering Node.js, React, .NET Core, SQL, NoSQL, Python, etc.
* Strong working knowledge of the AWS platform (EC2, EKS, Lambda, S3, RDS, Aurora, AppSync, etc.).
* Working knowledge of—or genuine interest in—Amazon Connect and related AWS services for contact centre and CX delivery (Lambda, Lex, Kinesis, Glue, Athena, QuickSight).
* Experience building data pipelines and analytics on AWS; contact‐centre data experience such as CTR feeds into a Data Lake, Athena queries, QuickSight dashboards is highly valued.
* Working knowledge of web services, API, REST, and GraphQL.
* Understanding of and experience with the five pillars of the AWS Well‐Architected Framework.
* Experience in database architecture, ETL, business intelligence, big data, machine learning, or advanced analytics.
* Proven ability to collaborate with multi‐disciplinary teams of business analysts, developers, data analysts, CCaaS engineers, and subject‐matter experts.
* AWS Certification – Associate level required (Developer or Solutions Architect); Professional level (Solutions Architect or DevOps Engineer) preferred.
Equal Opportunity Employer
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, nationality, gender, sexual orientation, age, or disability status.
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