Reader Services and Program Support Technician
Join to apply for the Reader Services and Program Support Technician role at Moonee Valley City Council
Part‑time permanent position – 20 hours a week, salary $42.05 per hour plus 12% superannuation, Library Band 4. Reference number 10892. Closing date: 11:00pm, Thursday 4 December 2025.
The Opportunity
Moonee Valley Libraries is seeking a motivated and customer‑focused Reader Services and Program Support Technician to play a key role in delivering engaging programs and supporting collection management activities.
Key Responsibilities
* Provide proactive, high‑quality customer service across multiple library locations.
* Assist library users with a range of technologies, including computers, eResources, mobile devices, and online platforms.
* Supervise staff when rostered as the senior officer on duty, promoting teamwork and operational efficiency.
* Support collection management activities such as weeding, cataloguing, and promotion of adult materials.
* Help plan, deliver, and evaluate adult programs and literary events.
* Contribute to creating a safe, inclusive, and engaging environment for all community members.
Skills & Experience
You will hold a Diploma of Library and Information Services eligible for Library Technician membership of the Australian Library and Information Association (ALIA) and bring proven experience in delivering exceptional customer service ideally within a public library setting. Your strong IT skills enable you to confidently troubleshoot computer and mobile technologies, support users in digital literacy, and work effectively in an online environment. You'll be highly organised, capable of supervising staff and managing your workload in a busy service environment. Excellent communication skills, collaboration skills and an enthusiasm for community connection are essential.
Next Steps
Applications must include a resume and a cover letter (no more than two pages) that respond to the Key Selection Criteria in the Position Description. Applications must be submitted through our online system and should be in line with the Moonee Valley City Council Application Guide. Contact Chris Bolland, Team Leader Ascot Vale Library & Technology for further insights to the role.
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