Avenues Australia is a for-purpose Human Services organisation specialising in supporting people with highly complex and interrelated health, disability, mental health and aged-care support needs. We provide navigational services to National Disability Insurance Scheme (NDIS) and My Aged Care Home Care Package recipients. By staying focused on navigation and administrative services, we support our clients to effectively orientate complex and fragmented service systems. We act as your primary service provider by helping our clients understand the system and exercise informed decision-making to enable choice and control.
We provide navigation and administrative services in the following areas:
* Mental Health
* Disability
* Aged-Care
For more information about our services visit our website at www.avenuesaustralia.com
About the Role
A Recovery Coach assists Participants with Psychosocial disability to build capacity and resilience through strong and respectful relationships to live a full and contributing life. This support is designed to be able to maintain engagement through periods of increased support needs due to the episodic nature of the mental illness. Recovery coaches work collaboratively with participants, families, carers and other services to identify, plan, design and coordinate NDIS supports.
NDIS participants will be assisted to take more control of their lives and to better manage complex challenges of day to day living.
* Through strong and respectful relationships and skilled coaching, people will be supported to build capacity, including strengths and resilience.
* Recovery coaches will work collaboratively with participants, their families, carers and supports to design, plan, implement and adjust a recovery plan.
* They will collaborate with the broader service system and will assist with the coordination of mental health-specific NDIS and other supports.
Responsibilities
The Psychosocial Recovery Coach is responsible for supporting the development of the Psychosocial Recovery Coach practice within Avenues Australia.
Service Delivery
* Support clients and carers to understand their NDIS plan, goals and objectives.
* Support clients to develop, implement, monitor and adjust a personal recovery plan.
* Build a recovery-enabling relationship based on hope.
* Coordinate the supports in an individuals' NDIS plan by:
* researching, coordinating and managing complex and intersecting supports to suit individual needs across multiple providers while ensuring client choice and control; and
* working with mainstream service providers including negotiating services and prices to ensure maximum value for money is achieved and service obligations are met.
* Coaching to build on strengths, knowledge, skills, resilience, and decision-making with the aim of greater choice, control and independence in managing their personal choices.
* Arrange any assessments needed to determine the nature and type of funding required.
* Decide the budget for each support type and advise any relevant plan manager of the breakdown of funds.
* Liaise with plan managers and/or NDIS to establish the appropriate claim categories and attribute funds accordingly.
* Assist clients to prepare for plan reviews by helping them assess whether they achieved their goals and got value for money for their plan identify solutions to problems experienced in implementing the plan, and to consider new goals.
* Assist clients to communicate with the NDIA when required to support their plan requirements.
* Resolve any crisis by linking participants with mental health, health and other services particularly when they are unwell.
Operational
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