Are you looking for a new challenge in your career? Look no further!
Job Overview
We are seeking an experienced Resource Industries Support Advisor to join our team.
Key Responsibilities:
* Develop and maintain collaborative relationships with customers, focusing on optimising equipment performance and identifying business opportunities.
* Effectively communicate and resolve customer needs, ensuring satisfaction and loyalty.
* Manage parts supply issues, prioritising quality and continuity to meet customer expectations.
* Identify and explore markets for Dealer Rebuilds and Caterpillar Certified Rebuilds, driving revenue growth.
* Utilise forecasting systems to maximise undercarriage wear and component replacement strategies, reducing downtime and costs.
* Ensure seamless Saleslink database synchronisation, maintaining accurate records and insights.
* Oversee technical data letters and bulletins, reporting technical issues and facilitating open communication with customers.
Required Skills and Qualifications:
* Proven experience in customer support and relationship management.
* Strong communication and problem-solving skills.
* Ability to work effectively in a fast-paced environment.
* Familiarity with forecasting systems and data analysis.
* Technical knowledge of heavy machinery and equipment.
Benefits:
* Opportunities for professional growth and development.
* Collaborative and dynamic work environment.
* Competitive compensation and benefits package.
What We Offer:
Join us in this exciting opportunity to make a meaningful impact in the industry. If you're passionate about delivering exceptional customer experiences and driving business results, we encourage you to apply.