Housekeeping Supervisor | Casual Role | Alzburg Resort | Mansfield, VIC
Lead a high-performing team in a fast-paced resort environment.
Located in the heart of Mansfield, Alzburg Resort is a well-established 4-star property and a gateway to Victoria’s spectacular High Country and Mt Buller. With 44 well-appointed rooms including Studios, Spa Rooms and Apartments, we welcome guests year-round who come to relax, explore, and experience the area.
We are seeking a Housekeeping Supervisor who thrives in a varied role and is committed to delivering exceptional presentation and service standards across the resort.
This position is responsible for coordinating daily operations and developing a positive and productive team and combines team leadership, quality control, and hands-on housekeeping responsibilities.
Please note: Accommodation is not provided, however shared housing options are available in Mansfield
Key Responsibilities include:
Team Leadership & Quality Control
* Supervising, training and supporting the housekeeping team
* Conducting detailed inspections of rooms, apartments and public areas
* Maintaining accurate inspection records, checklists and logs
* Providing ongoing feedback and coaching to uphold quality standards
Room Status & Communication
* Completing daily room status updates (12pm and 2pm deadlines)
* Communicating effectively with Reception/Front Office regarding arrivals, departures, VIPs and maintenance issues
* Collaborating across departments to ensure smooth daily operations
Hands-On Housekeeping
* Assisting with cleaning guest rooms and public areas to a high standard
* Ensuring bathrooms and kitchen areas are well maintained and meeting hygiene standards
* Vacuuming, mopping and maintaining all surfaces and fixtures
* Support cleaning of communal facilities including BBQ areas, laundry, spa/sauna, and shared spaces
Operational Oversight
* Allocating daily tasks and monitoring team progress
* Preparing next-day work plans prior to shift completion
* Reporting and logging maintenance issues promptly
* Ensuring safe handling of chemicals and equipment (OHS compliant)
* Maintaining clean, organised housekeeping storage and linen areas
About You
To be suitable for this position, the following is essential:
* Proven experience in housekeeping or professional cleaning
* Previous supervisory or team leadership experience
* Strong attention to detail, particularly in inspections and reporting
* Clear communication skills, especially when working with Front Office
* Reliable, professional and able to lead by example
* Ability to work efficiently in a fast-paced environment
* Flexible availability including early mornings, evenings, weekends and peak periods
· Applicants must be able to safely perform the inherent physical requirements of the role, such as frequent bending, lifting, ability to move moderate to heavy items such as linen, equipment and small furniture
The following is preferable:
* Experience in a hotel or resort environment
* Current Australian drivers’ licence
* Familiarity with digital housekeeping systems, room status tools or inspection checklists
Why Join Alzburg Resort?
* Opportunity to be part of the Alzburg Snow Sports Centre & Ski Hire operation during winter
* Staff discounts on ski hire, transport and selected resort services
* Training provided on resort systems and procedures
* Supportive and welcoming team culture
* Work in the heart of Victoria’s stunning High Country
Apply Now
If you enjoy hospitality, take pride in leading a team and delivering great service, we would love to hear from you.
Hourly rates, penalty rates, allowances, and other entitlements paid meet or exceed the Hospitality Industry (General) Award 2020
Please submit your application along with a brief cover letter outlining why you would be a great fit for the role.
For questions about the role, contact the General Manager at (03) 5775 7400.
Only shortlisted applicants will be contacted.
Job Type: Casual
Pay: $37.35 – $40.00 per hour
Expected hours: 30 – 35 per week
Benefits:
* Employee discount
* Professional development assistance
Work Location: In person