Job Description
We are seeking a dedicated individual to manage a portfolio of personal injury commercial claims, ensuring injured workers receive their correct entitlements. The successful candidate will be responsible for assessing medical, financial, investigative, and rehabilitation reports to make accurate claim assessments.
The ideal candidate will have experience in workers compensation claims, portfolio claims management, or call centre operations, with a strong background in psychology being highly desirable.
Key Responsibilities:
* Empower individuals by managing a portfolio of Personal Injury Commercial Claims
* Obtain and meticulously review medical, financial, investigative, and rehabilitation reports
* Employ appropriate strategies to resolve claims cost-effectively while upholding the well-being of injured workers
* Collaborate proactively with internal support and external stakeholders to ensure timely and proactive case management
* Provide top-tier customer service to legislative authorities, employers, and injured workers by complying with legislation and maintaining efficiency in claim processing
Required Skills and Qualifications:
* Experience in workers compensation claims, portfolio claims management, or call centre operations
* Strong communication skills, including exceptional listening and negotiation abilities
* Team player with a track record of providing excellent customer service
* High level of resilience to manage complex, sensitive, and challenging matters
* Bonus: Allied Health or Psychology experience would be highly regarded
Benefits:
* Hybrid working model with flexible hours
* Employee discounts and rewards across Suncorp brands and partners
* Study support for eligible employees to broaden career opportunities
* Parental leave: 20 weeks for primary carers (permanent employees)
* Wellness initiatives including health insurance discounts and discounted gym memberships
Why You'll Love Working With Us:
We're committed to trust, empowerment, and flexibility to help our people unlock their potential and make a difference for customers and communities.