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Customer experience consultant (melbourne)

Melbourne
Autoleague
Posted: 8 June
Offer description

Location and Earnings

Pakenham, High Volume Genuine Leads.

OTE $120K–$150K with uncapped earnings for high performers.

Prospect

This role is in the online sales hub, managing leads across Pakenham CARCO and Berwick Mitsubishi.

Responsibilities

* Manage inbound enquiries, warm leads, and existing customers.
* Build rapport quickly and guide customers from enquiry to purchase.
* Make outbound calls, follow up leads, and reengage prospects.
* Handle objections, build trust, and keep conversations on track.
* Maintain a tight follow‐up cadence, ensuring the pipeline stays active and nothing sits idle.
* Work multiple deals simultaneously, driving consistency through volume and discipline.

About You

* Confident on the phone, able to turn conversation into results.
* Comfortable managing inbound and outbound lead follow‐up.
* Build rapport quickly, ask the right questions, and guide customers toward a decision.
* Resilient, stays focused after calls that do not convert.
* Proven experience in a high‐volume, phone‐based sales environment; automotive dealership experience ideal, but telco, solar, or similar backgrounds are also valued.
* Motivated by earning potential and ready to perform consistently.

Benefits

* Average OTE of $120K, with top performers reaching $150K.
* Drive car and fuel card potential for candidates with 12+ months experience.
* Support from an experienced leadership team within one of Australia's largest automotive groups.
* Paid parental leave, long‐service and loyalty incentives, novated vehicle leasing options, lifestyle discounts across dining, travel, and fitness.
* Free professional counselling through the Employee Assistance Program.

Equal Opportunity

Pakenham CARCO is an Equal Opportunity Employer that embraces and values equality, cultural diversity, and inclusion.

All shortlisted applicants will be required to undertake pre‐employment checks including police and medical checks.

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