As our highly valued Senior Customer Service Specialist based in Perth you're the first point of contact for our customers in branch, helping them by understanding their needs and providing information about our range of simple, straightforward, and clever products and services.
Responsibilities
* Meet and greet customers, quickly ascertain the reason for their visit.
* Initiate conversations about customers' lives and goals, genuinely listening and identifying opportunities to meet their needs and expand their product portfolio.
* Take accountability to deliver results and contribute to your branch achieving all targets and service level agreements; proactively seek feedback and growth opportunities.
* Assist customers with home ownership goals such as home lending enquiries and applications, and help plan for the future.
Qualifications
* Minimum of 2 years in a customer service role.
* Minimum 2 years of sales experience.
* Experience in the financial services sector is desirable.
Benefits
* Investment in development and wellbeing, including study leave, a wellness day, and professional wellbeing coaching.
* Access to the wellbeing centre.
* Discounts on Great Southern Bank products and services such as savings and transaction accounts, insurance, and home loans.
At Great Southern Bank, we're building a workplace where everyone belongs. We value diverse backgrounds, cultures, abilities and experiences—including Aboriginal and Torres Strait Islander peoples, veterans, people with disability, and the LGBTQ+ community—because it makes us stronger for our people, customers and communities. Through flexible working, collaboration and fair, inclusive decision‐making, we empower our people to do their best every day.
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