A senior leadership role with true commercial and operational ownership and influence.
Shape inflight retail strategy and deliver innovation at scale across Asia Pacific.
Work with a high-performing, cross-functional team focused on customer outcomes.
MELBOURNE / BRISBANE/ GOLD COAST (Coolangatta)
We are seeking a General Manager, Inflight Retail to lead our retail partnership with Jetstar Airways across Asia Pacific. This is a full-time, permanent role and can be based in Melbourne, Brisbane or the Gold Coast (Coolangatta).
You'll be accountable for the end-to-end commercial performance and delivery of dnata's inflight retail program – leading strategy across product, pricing, merchandising, promotions and digital retail to drive revenue and margin. You'll also ensure safe, compliant, high-quality delivery across dnata sites and third-party partners.
Success in this role is built on being a trusted commercial partner to Jetstar – delivering against contractual obligations while proactively identifying and realising value for both organisations.
In a nutshell your main responsibilities are:
* Own the Jetstar inflight retail commercial agenda end-to-end (P&L, growth, margin and governance).
* Set the retail strategy and translate insight into a winning offer (range, pricing, merchandising, promotions and digital).
* Be the senior dnata partner to Jetstar – building trusted relationships, leading reviews, and managing risk and escalation.
* Ensure delivery excellence across dnata and third-party partners – SLAs, supplier performance, service recovery and quality.
* Lead the cross-functional account team and financial cadence (budget, forecast, reporting), driving continuous improvement.
What do you need to be successful in this role?
* Senior commercial leader with end-to-end P&L ownership in retail, aviation, hospitality or a complex service environment.
* Proven ability to drive growth and margin using customer insight, data and disciplined execution.
* Strong key account capability – governance, negotiation, contract management and stakeholder influence.
* Commercial and financial acumen (forecasting, reporting and decision support) with high personal accountability.
* Collaborative, decisive leader who can align cross-functional teams and partners in a safety, quality and compliance-driven environment.
What's in it for you?
* Competitive salary
* 5 weeks annual leave
* Access to discounts across 700+ retailers
* Free and confidential Employee Assistance Program (EAP) available 24/7
* Access to our tailored Employee Novated Car Lease program.
* Be part of a close knit and dedicated team that are committed to excellence
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