Customer Support Engineer - Tasmania
Philips is a leading global healthcare company aiming to improve the lives of 3 billion people by 2030. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information and Monitoring systems.
Your challenge
A outstanding opportunity waits for a customer-oriented engineer to become part of our team based in Tasmania. This is a critical customer-facing role with responsibilities of maintaining and developing robust customer relationships and providing expert technical advice on maintenance, installation, and servicing of our medical equipment (software & hardware) in line with our regulations and policies across multi modalities which include Image Guided Therapy, Digital Xray, Ultrasound and Hospital Patient Monitoring.
The role is based in Launceston and will be supporting Tasmania, however, Philips may require you to work at alternatives locations (including interstate locations such as South Australia on a regular basis). Our team is small in Tasmania, so ideally you are confident in taking the lead and able to work independently on a daily basis.
Responsibilities include:
- Working collaboratively with the widerorganisation to provide exceptional service to our customers. Services include corrective & preventative maintenance, commissioning & installation of equipment and software & hardware upgrades.
- Actively participating in the sales process and providing expert technical support throughout the entire life cycle of our customer relationships (from pre-sales through to implementation and post-sales support).
- Taking a lead in managing and supporting technical escalations through to resolution ensuring all stakeholders are continually updated on progress according to the company process.
- Providing best-in-class service to our customers with technical support, maintenance, and repairs on equipment by determining the most cost-effective repair/solution to minimize customer downtime.
- Maintaining a high level of knowledge through continual training and development and keeping up to date of new technologies relevant to your area of focus and take on new technology.
- Be able to work reasonable additional hours outside business hours at such times as are necessary to carry out the job role efficiently and effectively as defined by Philips from time to time due to the criticality of the equipment.
- Takes ownership of customer interactions, ensuring clear communication, diligent follow-through on service commitments, and a strong focus on customer satisfaction and service excellence.
You will have:
- Previous experience in customer-facing service engineering background within the medical equipment or Biomedical industry is a must have and ideally with experience in supporting in either Image Guide Therapy, Digital Xray and or Hospital Patient monitoring
- Strong IT skills, and the ability to work in a fast-paced environment.
- A degree-level education or equivalent in Electronics, Electrical Engineering, or Biomedical Engineering.
- You will also need to hold a full AU drivers license and already have Australian working rights.
- Please note: Police checks will be required during the onboarding process
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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Philips is an equal opportunity employer committed to building and supporting an inclusive workforce that reflects the diverse communities we operate within. Your application will be fairly assessed, regardless of your race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran or disability status.
We’re living this commitment through our Reconciliation Action Plan and employee-led resource groups, and we encourage people from all backgrounds, including Aboriginal and Torres Strait Islander, Māori and Pacific Peoples, to apply.
Should you require assistance during your application process due to accessibility reasons, we will accommodate this upon request.
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