Job Overview
This role requires an IT professional to deliver high-quality, user-focused support for enterprise desktop platforms. The successful candidate will have extensive experience supporting Windows 10/11 and Microsoft 365, with a strong understanding of endpoint management, scripting, and automation.
Main Responsibilities:
* Deliver advanced support across all user-facing IT services, including service desk triage, priority support, and walk-up assistance.
* Manage and maintain enterprise desktop environments, including deployment, patching, and configuration of desktops, laptops, and mobile devices.
* Package and deploy applications using tools such as PowerShell and Intune, ensuring reliable delivery across environments.
* Support hardware and software asset lifecycle and IT service management governance, including provisioning, tagging, CMDB updates, and decommissioning.
* Mentor team members and contribute to process improvement and compliance activities.
Required Skills and Qualifications
* Extensive experience supporting enterprise desktop platforms, with strong hands-on skills in Windows 10/11 and Microsoft 365.
* Proven experience managing SOEs and application packaging, including scripting or automation using tools like PowerShell and Intune.
* ITIL v4 Foundation certified, with proficiency in ITSM platforms such as Ivanti or ServiceNow.
* Excellent interpersonal and communication skills, with experience delivering training or onboarding sessions.
* A proactive, solutions-focused mindset, with the ability to work independently and collaborate across teams.
Benefits
The ideal candidate will have a strong passion for delivering exceptional customer experiences and a drive to continuously improve processes. They will be comfortable working in a fast-paced environment and have excellent problem-solving skills.
Other Requirements
The successful candidate will have a strong understanding of endpoint management, scripting, and automation, with experience working with tools such as PowerShell and Intune. They will also have excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels.