Job Overview:
We are seeking a compassionate and professional individual to arrange funerals in a warm and empathetic manner.
The ideal candidate will have excellent communication skills and be able to work sensitively with grieving families from diverse backgrounds.
Responsibilities:
* Meet with families to discuss funeral arrangements, providing guidance and support throughout the process.
* Coordinate all aspects of the service, including bookings, documentation, and logistics.
* Respond promptly and professionally to phone and email enquiries, maintaining high standards of customer service.
* Maintain high levels of cleanliness and personal presentation at all times.
* Participate in an on-call roster for after-hours support, demonstrating flexibility and adaptability.
* Manage issues proactively, remaining calm under pressure and resolving problems efficiently.
Requirements:
* High emotional intelligence, empathy, and resilience, with the ability to work effectively with people from diverse backgrounds.
* Proficiency in computer skills, including software applications and online tools.
* Ability to maintain confidentiality and discretion, handling sensitive information with care.
* Professional appearance and demeanour, reflecting positively on the organisation.
* Strong problem-solving and decision-making abilities, with the capacity to work under pressure and meet deadlines.
* Flexibility to work varying hours, including weekends and evenings, as required.