About us
IOR is a family-owned business based in Brisbane, which has been fuelling Australia’s industries for nearly 40 years. The business has been growing rapidly and consistently in the last decade in particular, and is now the only fully integrated, 100% Australian-owned fuel company in the country. Our operations span the entire country and the entire fuel value chain: a crude oil refinery, two import terminals, a growing bulk delivery fleet, on-road and on-airport unmanned refuelling networks, infrastructure manufacturing, and proprietary fuel management technology.
Approaching each day through our values of Innovation: finding solutions, Our Communities: serving people, and Reliability: getting results, our team are focussed on delivering what really matters to our customers.
About the role
The purpose or the Aviation Key Accounts Manager is to retain existing major accounts and to build customer relationships to become a strategic partner to source new opportunities with those major accounts. The role will also be responsible for increased sales profitability, volume growth and multiple product sales to assigned market segments. In this dynamic position, you will:
* Build and deepen relationships with key stakeholders across major accounts, ensuring strong alignment with customer needs.
* Drive growth by proactively identifying customer requirements and presenting tailored solutions that add value and strengthen partnerships.
* Lead contract formation and tender preparation, collaborating with internal teams to deliver compelling proposals and renewal strategies.
* Facilitate clear and timely communication between IOR and clients, ensuring contractual obligations are met and reporting is streamlined.
* Support diverse projects and stay ahead of market trends by mastering IOR’s offerings and monitoring competitor capabilities
About you
To succeed in this role, you will need the following attributes:
* Tertiary qualification in Business, Commerce or Marketing, with proven commercial acumen in fuel sales and distribution.
* Exceptional written and verbal communication skills, paired with high-level computer literacy and tender preparation experience.
* Strong problem-solving and risk management capabilities, with the ability to design strategic solutions and influence key outcomes.
* Demonstrated ability to build and strengthen relationships across all levels of customer organisations, driving engagement and trust.
* Experience in Key Account Management within high-value, complex environments, with a strong track record in business development and commercial negotiation.
Why IOR?
IOR is proudly different. We innovate and we deliver what our customers need. We are at the forefront of technology and data capability in our industry. We invest heavily in the communities in which we operate in regional and remote Australia.
* Unbeatable culture – where people really enjoy coming to work
* Staff and family discounts on fuel
* Workplace Flexibility
* Training and development programs, alongside support, wellbeing and social activities
* A friendly, down-to-earth culture that fosters creativity, individuality and innovation.
We provide an equal employment opportunity for all; we see the value in diversity and celebrate individuality. This looks like respectful conversations, and a safe workplace, where everyone thrives.