Company Description
MyHoliday2 is an online travel company specializing in affordable, small group tours to a variety of destinations. Collaborating with local operators, we deliver exceptional travel experiences at competitive prices without compromising quality. Established in 2017 and based in Townsville, QLD, MyHoliday2 was a WINNER at NTIA 2025 for 'Most Outstanding Online Travel Agency (Emerging)' and also WINNER at small business champion awards 2026. Customers can easily book our curated travel packages through our website or via phone with our dedicated team.
Role Description
This is a full-time, on-site role in Townsville, QLD, for a Travel Advisor. The Travel Advisor will assist customers in planning and booking personalized travel experiences and ensure exceptional customer satisfaction. Day-to-day responsibilities include providing expert consultation, handling inquiries, crafting tailored itineraries, coordinating with local operators, managing bookings, and resolving customer concerns with professionalism and care.
Qualifications
* Strong Customer Service and Customer Satisfaction skills to ensure an excellent experience for all clients.
* Proficiency in Communication and interpersonal skills for engaging with customers and team members effectively.
* Experience in Travel Arrangements and familiarity with Travel Agency processes and workflows.
* Attention to detail and organizational skills to manage multiple bookings and inquiries efficiently.
* Knowledge of travel destinations and trends; industry certifications or experience is a plus.
* Proficiency in relevant software and tools, with the ability to adapt to new systems quickly.
* A passion for travel and helping others create memorable experiences.
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