Student Services Role Overview
This is a dynamic position within our organization, focusing on delivering exceptional support to students.
Key Responsibilities:
* Act as the central point of contact for student inquiries and concerns, providing timely and accurate information with empathy.
* Ensure meticulous management of student records, maintaining data integrity, confidentiality, and compliance with relevant policies.
* Collaborate closely with academic and administrative teams to streamline processes such as enrollment, orientation, and graduation, creating a seamless experience for students.
* Support students in navigating university systems, procedures, and resources, offering guidance and assistance when needed.
* Develop a detailed understanding of academic policies, regulations, and best practices to provide informed advice and solutions.
* Contribute to ongoing improvement efforts by analyzing feedback, identifying areas for enhancement, and implementing efficient processes.
* Perform administrative tasks with high accuracy and attention to detail, adhering to established deadlines and procedures.
**Qualifications:**
* Previous experience in administration or student services, preferably within the education sector.
* Proficiency in student information systems (e.g., CRM) and Microsoft Office suite.
* Strong organizational skills and ability to manage competing priorities under tight deadlines.
* Excellent interpersonal and verbal/written communication skills.
* Attention to detail and understanding of compliance, records management, and data integrity.
* Ability to collaborate in a team environment and interact confidently with stakeholders at all levels.
* Ability to handle sensitive student information with confidentiality and discretion.
* Knowledge of relevant education policies, regulations, and best practices.
* Problem-solving skills to address student inquiries and concerns effectively.
* Adaptability and flexibility to work in a dynamic educational environment.
* Familiarity with the Australian education system and regulatory standards is desirable.
Our organization is committed to equity, diversity, and inclusion.