Job Opportunity:
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We are seeking a highly skilled IT professional to join our team as an IT Support Engineer. In this role, you will be responsible for providing technical support and assistance to our clients on a range of IT-related issues.
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The ideal candidate will have a strong background in IT infrastructure, with experience working with Windows Server, Office 365, and other Microsoft technologies. You will also possess excellent problem-solving skills and be able to work effectively in a fast-paced environment.
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About the Role:
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1. Provide technical support and assistance to clients via phone, email, and remote desktop
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2. Analyze and resolve complex technical issues related to IT infrastructure, software, and hardware
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3. Collaborate with other teams to identify and implement process improvements
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4. Maintain accurate records of client interactions and technical resolutions
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5. Stay up-to-date with the latest technology trends and advancements
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Requirements:
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6. Proficiency in M365 tools (Teams, SharePoint Online, Exchange Online)
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7. Demonstrate network support skills (DNS, DHCP, switches, routers, VPNs)
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8. Excel in troubleshooting software and hardware issues
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9. Be able to provide responsive and customer-oriented IT support
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10. The ability to manage multiple tasks, prioritize workloads, and exhibit strong time management
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Benefits:
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11. A competitive salary package
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12. Ongoing training and development opportunities
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13. A collaborative and dynamic work environment
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14. The chance to work with a diverse range of clients and projects
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What We Offer:
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We offer a supportive and inclusive work environment that fosters collaboration and innovation. Our team is passionate about delivering exceptional service to our clients, and we are committed to helping our employees grow and develop their careers.
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If you are a motivated and experienced IT professional looking for a new challenge, please apply today!
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Key Skills:
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Windows Server, Office 365, Networking, Active Directory
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