Contact Centre Representative – Online Retailer South Melbourne (On-Site) 3-Month Fixed Term Contract – strong potential to extend $56,600 pro rata penalty rates for Public Holidays (equivalent $34 per hour Super) Monday–Friday, 9:00 AM–5:30 PM Start Date: 24 Nov or ASAP Our client, a fast-growing and well-known online retailer, is gearing up for their biggest sales period of the year - and they’re looking for confident, customer-focused legends to join their inbound support team! This is the perfect opportunity for someone with previous call centre experience, who thrives in fast-paced environments, loves problem-solving, and enjoys creating brilliant customer experiences. What you’ll be doing Managing high-volume inbound calls (50-80 per day) related to products and services Supporting customers during an exciting Black Friday and Christmas sales influx Handling a mix of service-based queries including: Delivery delays Refund and return requests Complaints and escalations Payment processing Online product questions Investigating issues, finding quick solutions, and leaving customers feeling genuinely supported Navigating multiple systems to update orders, track deliveries, and action customer requests What we’re looking for 6–12 months call centre experience (essential) Fully availability over Xmas period (public holiday dates optional to work) Excellent verbal communication – clear, warm, and confident A natural problem solver who enjoys untangling tricky situations Ability to stay cool and compassionate in a high-volume environment Someone organised, reliable, and ready to jump straight in Why you’ll love it Step into an exciting period of growth and high activity Join a fun, fast-moving team that knows how to work together On-site role in vibrant South Melbourne Strong likelihood of extension or ongoing work Interview Process Online skills assessment (20–40 mins) Sales Director video interview (20 mins) Interview onsite (2 people) If you want a role that keeps you busy, engaged, and genuinely challenged, this is the one. Apply now!