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Position Description
Title: Product Owner - Call Centre Technology (MTI - Vikings)
Location: Mulgrave, VIC
Organisation: A2B Australia
Reports to (Title): MTI Group Lead
Position Holder(s): Darren Borg
Status: Permanent Full Time
Position Summary The Product Owner is responsible for maximizing the value of the product resulting from the work of the Development Team. This would entail understanding the needs of the company and its customers, while also liaising with vendors, staff members and other squads to help maximise productivity and profitability for the Company. Organisational Context A2B is an Australian ASX listed Company with a leading position in personal transport. A2B's dispatch technology is deployed globally and our expertise in payments is embraced by retailers and the taxi industry throughout Australia. A2B is home to brands including 13cabs, Cabcharge, EFT Solutions, and Mobile Technologies International. In support of Professional Drivers and their Passengers we provide class leading and cutting-edge technology to 96% of Australia's 22,000 taxis as well as to taxis in 50 cities throughout North America, Europe, and New Zealand. Our 13cabs taxi network is the largest in Australia directly supporting 10,000 vehicles and 40,000 Drivers. We believe in the importance of accessible, dependable, and equitable transport in the community and are building the team, technology, and brands to support its delivery. To undertake this vision successfully we are developing a skilled and professional workforce that embraces our corporate values. The Values help guide us to continue to be a customer-focused organisation that strives to achieve excellence in everything that we do. The Values form the basis of how we behave in the workplace and conduct the business of planning. Our corporate values are:
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Integrity: We do what we say
Progression: We keep you moving forward
Well Being: You matter
Engagement: We listen and collaborate
Reporting Relationships This position will report to the Group Lead. Key Opportunities
- Shape the direction of products and the value they provide to customers and stakeholders in a highly competitive industry
- Learn from a larger team of talented people
- Share your experience and insights in order to improve the way we work and the products we build
Accountabilities and Expected Results
Key Activity Accountability (How?) Expected End Result (Why?)
Vision and goal setting
Clearly identify and describe product vision in order to build a shared understanding of the problem and solution with the product development team
Shared understanding of the team's purpose and goals and how these fit into the organisation's strategy
Product strategy - Understanding how the product fits into or changes the business model and goals
- Awareness of the competition and research to better understand and take advantage of changes in the in the market
- Using techniques to validate assumptions about our customers, such as experimentation and MVP development
Development of a game plan or strategy that will have a positive influence on the achievement of the company goals
Roadmap creation Defining the product goals, Shared understanding of the
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and updates milestones and performance metrics
product development plan by the product team and key stakeholders
Product decision making and influencing
Make decisions regarding the priority of product backlog items in order to deliver maximum value with the resources available. This involves using prioritization techniques, negotiation skills and relationships with key influencers and decision makers
Accountability of product decisions and outcomes. Ability to influence decisions outside of your direct team
Managing the product lifecycle stages
Develop an understanding of what will be required to successfully deliver value to our customers. This may include working with Marketing to develop a go-to
- market strategy or running with internal change management to ensure the company can effectively support the product.
Accountability for all aspects that may impact the success of the product
Problem discovery and validation
- Working with the UX team to understand customers and their journey better
- Putting in place testing and feedback mechanisms to discover new problems or opportunities
- Grooming user stories with the team and key stakeholders to validate the problems and develop viable solutions
Continuous improvements to the product and its ability to address customer needs
Product quality assurance
Developing acceptance criteria for user stories to determine whether a product backlog item was satisfactorily delivered.
Improved product quality
Relationship building and stakeholder management
Identify key stakeholders involved in the delivery of your product and build strong relationships with them.
- Broader business buy-in and support
- More effective decision making
Domain Leadership
- Coach and support oth