Sales Team Member – Sales and Service Hub
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Sales Team Member – Sales and Service Hub
role at
The Good Guys
.
Company Description
At The Good Guys, we're here to help families live better for less. Since ****, we've been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and consumer electronics.
Why join The Good Guys
Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
Competitive remuneration to recognise our team for their effort, which may include generous sales commission and other incentives.
Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group.
Fantastic discounts across the JB Hi-Fi Group, including access to VIP supplier pricing and promotions.
We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.
Our Employee Assistance Program (EAP) provides counselling and a wide array of wellbeing resources for our team members and their families.
Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community.
We are on track to reach net zero carbon emissions by **** and continue to improve the way we reduce, reuse, and recycle.
Job Description
As a Sales Team Member – Sales and Service Hub your role is to deliver a positive channel experience to the customer and effectively resolve issues in a timely manner.
Key Responsibilities
Create sales orders and payment links for customers and ensure pay links are actioned.
Work collaboratively with stores to ensure incomplete sales are picked-up or delivered in a timely manner.
Utilise available resources to provide assistance and advice to customers based on the CREATE sales model.
Provide customers with timely responses to telephone-based requests and effective resolution of complaints.
Ensure all activities meet compliance and legislative requirements, with particular emphasis on Consumer Law and Safety.
Work closely with stores and other teams to facilitate effective resolution of customer issues as required.
Escalate issues in line with established processes and provide information and input for business investigations, as required.
Qualifications
Customer focus – does everything through the eyes of the customer.
Ensures accountability – holds self and others accountable to meet commitments.
Drives results – consistently achieves results, even under tough circumstances.
Collaborates – builds partnerships and works collaboratively with others to meet shared objectives.
Being resilient – rebounds from setbacks and adversity when facing difficult situations.
Situational adaptability – adjusts approach and style to suit different situations.
Preferred Experience
Frontline customer service.
Retail instore sales.
Microsoft Office suite.
Additional Information
If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.
The Good Guys is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don't meet 100% of the criteria) – please don't hesitate to apply
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