Technical Operations Lead
We are seeking a seasoned technology expert to oversee the optimization and maintenance of our operational systems.
This role involves strategic planning, problem-solving, and hands-on management of our technology stack, encompassing e-commerce platforms, automation tools, and IT infrastructure.
A day in this position will be characterized by designing, building, and managing systems that drive business operations. Key responsibilities include:
* Cybersecurity & IT: Developing and implementing security protocols, managing user access, and ensuring critical data backup and integrity.
* eCommerce Systems: Administering our Shopify store, product catalogues, and maintaining accurate pricing and listings across all channels.
* Integrations & Automation: Creating and maintaining automations using tools like Shopify Flow or Zapier to streamline order flows and minimize manual handling.
* Data Management: Establishing standards for product data and tracking key metrics to inform business decisions.
* Internal Support: Providing ongoing IT support to the team, from onboarding new staff to troubleshooting core applications.
Required Skills and Qualifications
The ideal candidate is a practical, solution-focused professional with a strong bias towards simplicity and reliability. They will have:
* 5+ years of experience in business systems, e-commerce operations, or IT administration, preferably within a product-based organization.
* Proven expertise in Shopify administration and marketplace management.
* Competence in integrations and API-based tools, with a passion for automating manual tasks.
* Strong documentation habits and the ability to communicate effectively with both technical and non-technical teams.
* A practical security mindset.
* Familiarity with tools such as Shopify, Amazon Seller Central, Google Workspace, Trello, Zendesk, Podium, Make, and Zapier, with basic SQL or Python skills being a plus.
Why This Role Matters
This position offers an exciting opportunity to join a dynamic and innovative team that values collaboration and creativity. As a key member, you will have a significant impact on shaping our digital future and driving business growth.