CEA is the leading distributor for world-renowned capital equipment brands JCB agricultural and construction equipment, Atlas Copco, Ditch Witch, and Dynapac.
Supplying a diverse range of equipment to a wide variety of industries, CEA actively supports customers in construction, agriculture, government, infrastructure, defence, waste management, mining, civil works, utility maintenance, and recycling sectors.
Offering extensive sales, parts, and service support through our network of branches and dealers, CEA is committed to ensuring the highest standards when it comes to supporting the needs of our growing customer base.
PART OF THE CFC GROUP OF COMPANIES – Think Safe Act Safe.
Job Description
About the Role
Our branch located in Dandenong South is seeking a Service Advisor to join the team. The successful person will be responsible for providing administrative support to the service department and providing excellent after-sales support to all dealership customers in a polite, friendly, and professional manner. Must have experience within a Service Advisor role.
Key Accountabilities
* Assist the Service Manager or Service Supervisor with customer calls
* Interpret specific customer problems by obtaining as much information from the customer to assist them
* Offer prompt and courteous attention to all customers' needs
* Point out additional services the customer requires which can be taken care of at the same time (e.g., repairs and items reported previously)
* Estimate costs and completion times for jobs
* Ensure all warranty repair orders are submitted within 14 days of completion
* Perform invoice processing procedures including opening and closing jobs
* Create purchase orders, input into system, and authorize for payment
* Liaise with contractors to ensure invoices are received within 24 hours
* Allocate hours worked to repair orders
* Assist in warranty registration and claims
About You
* Proven ability to use Microsoft Suite including Outlook, Word, Excel, and PowerPoint
* Proven ability to manage administration for a department
* Ability to liaise with internal customers and suppliers
* Ability to use Reynolds and Reynolds system
* Ability to generate system reports on services
* Ability to follow all company policies
* Excellent verbal and written communication skills
Desired Skills and Experience
* An attractive remuneration package commensurate with your experience.
* A commitment to ongoing professional development.
* Employee milestone, reward, and recognition programs
* Access to private health corporate discounts with HBF
* Employee assistance and wellbeing programs for employees and household members
* Ongoing training both internal and factory-based
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