Who We Are
At ACL Group, we’re not your typical finance company. We are pioneers in the world of non-traditional car finance, helping people who may not fit the typical lending criteria get the financial support they need. We work with a variety of customers, from those with a great credit history to those who have struggled to secure finance with mainstream lenders.
What sets us apart? It’s our customer-first approach, our highly skilled team, and our commitment to integrity in everything we do. We believe in doing things the right way—by following industry standards, adhering to best practices, and always putting our customers' needs at the forefront.
About the Role
As a Customer Service Officer - Credit Analyst at ACL Group, you’ll be a key player in our lending operations. Your mission? To review and assess consumer credit applications, making data-driven decisions based on your analysis of financial data and credit risks. You’ll work closely with brokers and customers, ensuring the whole process—from application to settlement—is smooth, efficient, and fully compliant.
Key Responsibilities
* Assess and make informed decisions on consumer credit applications.
* Review financial documents and supporting information to evaluate creditworthiness.
* Analyse credit risk, ensuring underwriting decisions align with company policies.
* Maintain compliance with all legal and regulatory lending requirements.
* Build strong relationships and provide support to brokers, and direct customers.
* Contribute to continuous improvement of credit systems, processes, and reporting.
A Little Bit About You
We’re looking for someone who has a sharp eye for detail and a passion for making commercial and responsible decisions. Here’s what you need to succeed:
Desirable Skills:
* Attention to Detail : You spot the small stuff that matters, ensuring accurate assessments and risk evaluations.
* Strong Communication : You know how to explain credit decisions clearly to both customers and stakeholders—written and verbal.
* Problem Solver : You think on your feet and find creative solutions to complex issues.
* Time Management Pro : You’re great at juggling multiple tasks without compromising on quality or deadlines.
* Adaptable & Open-Minded : Comfortable with change, you thrive in a dynamic environment and keep up with evolving policies and technology.
* Team Player : You work well with others, whether it’s your colleagues, brokers, or customers.
* Integrity : You hold yourself to high ethical standards, always acting with discretion and accountability.
What We Offer
We’re all about helping you grow—both personally and professionally:
* Career Growth : We believe in promoting from within. You’ll have plenty of opportunities to advance in your career and develop new skills through mentorship programs and internal promotions.
* Supportive Work Environment : You’ll be part of a close-knit team where your ideas and contributions are truly valued.
* Education Support : We offer study assistance and training programs to help you reach your full potential.