Job Description
We are seeking a highly motivated and experienced customer service professional to lead our support team.
The successful candidate will be responsible for managing a team of customer service representatives, maximising customer satisfaction, and enhancing the experience for our customers.
* This is a productive role that requires strong leadership and communication skills.
* As the first point of contact for all incoming calls, you must be able to work autonomously and in a repetitive environment.
The ideal candidate will have:
* Three years of customer service experience ideally at a senior level
* Resilience to achieve goals even in the face of obstacles
* Personable with the ability to interact with a wide variety of customers and staff
* Good computer skills and a high-level knowledge of Microsoft Office
* Practical and keen to challenge and implement new ideas and processes
* Strong organisational skills and the capability to prioritise workloads and tasks efficiently
* The ability to work well in a team environment
* Attention to detail
We offer a competitive remuneration package and opportunities for career development.
We encourage applications from suitable candidates.