Banking Consultant Miranda, NSW at ANZ
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About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About The Role
As a Banking Consultant in our Retail Banking, you'll play a key role in helping to provide customers with a seamless banking experience, meeting each customer's end‑to‑end financial needs and goals across transaction activities, needs‑based conversations and educating them on the financial solutions available, including digital. You will have the knowledge required to complete customer transactions, as well as in‑depth needs‑based conversations and fulfil products as per your accreditation level. This role is based mainly in branches and will deliver a high standard of customer service to ensure customers are not only satisfied, but strong advocates for ANZ.
You will be part of a collaborative team and will act as a role model and peer coach to deliver the best possible customer experience. You will be passionate about delivering on our Customer Promises to ensure customers leave the branch as strong advocates of ANZ.
Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours.
Role Type: Permanent
Role Location: 598 The Kingsway, Miranda NSW 2228
Work Hours: Full‑Time (40 hours/week)
What will your day look like?
* Contribute to a significant uplift in customer engagement and advocacy and create real customer value
* Actively participate in and support bank programs and initiatives
* Take responsibility to 'know your customer' from a risk perspective
* Ensure compliance with ANZ and branch policies and procedures
What will you bring?
* Exceptional customer focus - retail experience is an advantage
* Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage
* Ability to multi‑task and highly adaptable to change and ambiguity
* Willingness to work in a collaborative team environment
* Sound understanding of compliance
* Excellent communication and interpersonal skills
We're not expecting you to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive. But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
To find out more about working at ANZ, visit. You can apply for this role by visiting ANZ Careers and searching for reference number .
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