Join to apply for the Senior Service Delivery Manager role at SnowflakeJoin to apply for the Senior Service Delivery Manager role at SnowflakeGet AI-powered advice on this job and more exclusive features.Build the future of the AI Data Cloud. Join the Snowflake team.As a Services Delivery Manager, you are engaged at the account level in providing visibility, service reviews and reporting through all phases of the implementation lifecycle. You will work hand-in-hand with senior stakeholders on opportunities to improve our service and delivery. You will work across customer organizations and multiple Snowflake teams to ensure customers’ applications are well designed and scale to the needs of their business. Success is defined by the SDMs ability to develop a quality service strategy per customer, capture and report on key metrics, identify upsell opportunities and quickly become the client’s trusted advisor.AS A SERVICE DELIVERY MANAGER, YOU WILL:Own, manage and communicate the operational relationship with assigned clientsLead the Professional Services sales cycle with tight alignment to Sales Account TeamsEffectively transition from Services sales to project deliveryHave a focus on details and operational rigorAbility to manage many parallel projects and sales cyclesManage key client projects by communicating effectively with project team members, management and project stakeholders on status, issues, risks, and project goals and objectivesLead internal and client meetings with thorough documentation and rigorous follow-upManage client and project documentation, communications, meetings and required meeting follow-upsTrack metrics around infrastructure performance and service requestsContinually seek to improvePrepare and present service reports to clientsCreate, implement and track relationship roadmapsHelp create and execute on the overall vision for service delivery and client satisfactionDetermine areas for process improvements within both the client and SnowflakeWork with key stakeholders to implement and documentOUR IDEAL SERVICES DELIVERY MANAGER WILL HAVE:8+ years of experience in a Services Delivery role (or similar capacity) dealing with complex, technical implementation projectsSuccess positioning and selling Professional ServicesProven track record of meeting and exceeding Professional Services sales targetsDirect experience in the Data Warehousing, Business Intelligence and/or Cloud fieldProven ability to communicate and translate effectively across multiple groups from design and engineering to marketing, advertising, and business developmentStrong organizational skills, ability to work independently and manage multiple projects simultaneouslyBonus Points: Experience in a client support and advisory technical role (Solution architect, system administrator, technical account manager or equivalent)WHY JOIN OUR PROFESSIONAL SERVICES TEAM:Unique opportunity to work on a truly disruptive software productGet unique, hands-on experience with bleeding edge data warehouse technologyDevelop, lead and execute an industry-changing initiativeLearn from the best! Join a dedicated, experienced team of professionals.Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.How do you want to make your impact?For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.comSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionProject Management and Information TechnologyIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at Snowflake by 2xSign in to set job alerts for “Senior Service Delivery Manager” roles.Program Manager, Transportation, AU Delivery ServicesMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoDocklands, Victoria, Australia 2 weeks agoStrategic Procurement Manager, Delivery ServicesMelbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 2 weeks agoHawthorn, Victoria, Australia 3 weeks agoAssociate Director, Library Experience and Research ServicesParkville, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoSenior Manager, Wind Farm Project DevelopmentMelbourne, Victoria, Australia 3 days agoMelbourne Airport, Victoria, Australia 1 day agoMelbourne Airport, Victoria, Australia 1 day agoOperational Excellence Manager, Delivery Services ACESMelbourne, Victoria, Australia 4 days agoMelbourne, Victoria, Australia 1 week agoSenior Technical Project Manager - Cloud, Infrastructure & SecurityMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 4 days agoSenior Program Manager, Delivery ServicesMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 1 week agoSouthbank, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 3 months agoMelbourne, Victoria, Australia 3 days agoMelbourne Airport, Victoria, Australia 1 day agoEDSP Launch and Operations, Senior Program Manager, Delivery ServicesMelbourne, Victoria, Australia 3 weeks agoSouthbank, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 3 weeks agoWe’re unlocking community knowledge in a new way. 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