About the Role
We are seeking a highly organised and detail-oriented Reservations Coordinator to join our team.
* Efficiently manage all incoming reservations calls, emails, and enquiries from guests, travel agents, and corporate clients regarding group accommodation.
* Coordinate group bookings from contract stage through to final account settlement.
* Process reservations, cancellations, and amendments promptly and accurately.
* Communicate group requirements, special requests, and VIP arrangements with hotel departments.
* Support Group Sales initiatives and assist the Operations Team during peak check-in periods.
* Handle guest complaints with professionalism, escalating to management where required.
* Maintain up-to-date knowledge of hotel rooms, rates, and packages to upsell effectively.
The ideal candidate will have proficiency in Opera Cloud and Ivvy systems, excellent written and verbal communication skills, strong problem-solving ability, and experience coordinating group bookings and working across multiple hotel departments.