We are seeking an enthusiastic and suitably experienced ICT professional to join our team as a Technical Support Specialist.
This role involves providing customer support in relation to ICT application services from a technical perspective.
* Key responsibilities include:
* Providing customer support:
o Assisting customers with technical queries and issues.
* Analysing and prioritising support enquiries:
o Evaluating the urgency and complexity of support requests.
* Supporting ICT Applications teams:
o Collaborating with cross-functional teams to resolve technical issues.
The successful candidate will have excellent communication skills, a strong understanding of ICT principles, and the ability to work effectively in a fast-paced environment.
Key qualifications
* Technical skills:
o Strong knowledge of ICT systems and technologies.
* Communication skills:
o Excellent written and verbal communication skills.
* Problem-solving skills:
o Ability to analyse complex technical issues and provide effective solutions.
Our organisation offers a dynamic and supportive work environment, with opportunities for professional growth and development.
Benefits
* Competitive salary package:
o A competitive base salary plus additional benefits.
* Opportunities for career advancement:
o Regular training and development opportunities.
Apply now to become a part of our team!