Job Description
The Maintenance & Customer Support Engineer ensures the smooth operation, reliability, and performance of equipment, systems, and software while delivering exceptional technical support to customers. This dual role combines hands‐on maintenance expertise with strong communication skills to resolve issues efficiently and maintain high customer satisfaction.
Please note: This role is limited to candidates with Australian permanent residency status or Australian citizenship due to compliance and work authorization requirements.
What you will be responsible for
* Ensuring success in the installation and/or resolution of technical matters, system software and/or hardware failures, product performance issues, and user quality improvements.
* Performing field‐based preventative maintenance services using standard procedures and practices.
* Diagnosing, troubleshooting, and resolving technical issues reported by customers via phone, email, or onsite visits.
* Maintaining accurate service records, maintenance logs, and customer interaction reports.
* Collaborating with engineering, product, and operations teams to elevate and resolve complex issues.
* Providing training and guidance to customers on proper usage, care, and troubleshooting of products.
* Monitoring system performance and recommending upgrades or improvements.
* Ensuring compliance with safety standards, operational procedures, and quality guidelines.
* Providing a positive customer experience.
* Collaborating across interdisciplinary teams.
What you will bring to the role
* Bachelor's degree in Electronics Engineering, Instrumentation and Control, or related technical field.
* Excellent problem‐solving and analytical skills.
* Clear and empathetic communication abilities for customer interaction.
* Ability to work independently and manage multiple priorities.
* Familiarity with maintenance management systems and customer support tools.
* Willingness to travel, including regional and remote locations throughout Australia.
* Fluent in English.
* Previous experience in roles involving IT smart devices is a plus.
* Familiarity with weather stations, data loggers, or instrumentation and control is a plus.
* Experience in the aviation industry is a plus.
* Availability for national and international travel, typically around 30%, with peaks of up to 60% depending on service demand.
Ideal Candidate
A proactive, detail‐oriented professional who thrives in both technical and customer‐facing environments, with a passion for solving problems and building lasting client relationships.
What you can expect from DTN
* Competitive Salary
* Superannuation Contributions
* Unlimited access to 13k+ courses via the learning platform to support employee career advancement
* Employee Assistance Program (EAP)
Compensation
The targeted hiring base pay range for this position is between AUD 61,500 and AUD 82,000 annually. DTN is a pay‐for‐performance organization, offering the opportunity to advance compensation with performance over time. The actual base pay offered will depend on factors including prior work experience, training/education, transferable skills, business needs, internal equity, and applicable laws. The targeted hiring base pay range is subject to change and may be modified in the future. This role may also be eligible for market‐competitive variable pay and benefits.
Equal Opportunity Employer
DTN is an Equal Opportunity Employer. We welcome and encourage applicants of all backgrounds, including minorities, women, veterans, and individuals with disabilities.
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