HOBAN Recruitment is seeking a skilled APS5 Level Complaints Officer Are you passionate about resolving issues and ensuring fair outcomes? We have an exciting opportunity on behalf of our client in Charlestown NSW. If you're ready to make a difference, keep reading! About the Role: Undertake moderately complex to complex work with limited supervision. Utilise legislation, policies, and procedures to guide your tasks. Conduct technical, research, policy, and analysis activities. Communicate with stakeholders to resolve inquiries and complaints. Prepare high-level advice for various audiences, including Ministers and executive leadership. Benefits: Competitive pay rate of $55.24 per hour, including casual loading, providing you with financial stability and recognition for your expertise. 11% superannuation to secure your future and support your retirement planning. ASAP start date, allowing you to embark on this exciting opportunity without delay. Up to an Initial 12-month assignment with the possibility of an extension, based on business requirements, providing job security and potential long-term prospects. Full-time position, offering 37.5 hours per week, Monday to Friday, enabling a healthy work-life balance and time. Contribute to meaningful outcomes for people with disabilities. About You: Strong analytical and problem-solving skills Excellent written and verbal communication abilities Ability to manage multiple tasks and deadlines effectively Experience in complaint management is advantageous Commitment to achieving organisational objectives Please note you do need to be an AUSTRALIAN CITIZEN for these Federal Government roles. Positions close for submissions on FRIDAY 19 th April 2024 (12 MIDDAY). At HOBAN we embrace diversity, inclusion and equal opportunity. We welcome and encourage applications from people from all backgrounds. We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email ****** or visit hoban.com.au/adjustments .