Job Description - Community Relations Officer (264164)Community Relations Officer - 264164Company OverviewUGL: A diversified services company delivering critical assets and essential services that sustain and enhance our living environment.
We provide a broad range of services and whole-of-life solutions for various industries, utilizing sustainable and innovative technologies.UGL Regional Linx (UGLRL): A subsidiary of UGL, headquartered in Orange, NSW, with regional depots throughout the state.
We focus on creating job opportunities in regional and rural communities, with over 85% of our workforce based in regional NSW.
We manage the CRN - Country Regional Network, ensuring safe transportation of people and goods across NSW.Job PurposeThe Community Relations Officer position assists the Stakeholder and Communications team (SEC) in managing incoming questions, complaints, and work requests to UGLRL.
It is also charged with delivering proactive and reactive communication solutions that build the company's reputation and enhance its relations with key stakeholders.The Community Relations Officer is the first point of contact responsible for processing incoming and outgoing communication.
Attributing priority and referring communication to the relevant business units within the company for action.Key ResponsibilitiesSupports the Stakeholder Engagement & Communication Lead with stakeholder engagement activities, including developing and conducting community consultation relating to major and minor building works conducted by the company.The role involves acting as a contact point within UGL Regional Linx for external stakeholders, including local businesses, councils and community groups.
This will involve occasional travel to towns across NSW.Core duties include supporting and advising other departments of UGL Regional Linx regarding community and stakeholder elements associated with building and maintenance projects, recording and reporting the stakeholder caseload, drafting content for social media, and performing ad hoc duties.Knowledge and/or experience in data analysis using tools like Excel or Power BI would be highly regarded.Process telephone and email complaints and inquiries from the public, media or government bodies and provide relevant information for action by the Manager - Stakeholder Engagement & Communication and/or Advisor.Assist in the development of Internal Communications to engage, inform, guide and support businesses across a broad range of initiatives, issues and activitiesMaintain standards, guidelines, and protocols for all internal communicationQualificationsExperience in community relations.Experience and/or training in data analytic tools like Excel or Power BI would be well-regarded.Experienced in rail, Defence, aviation or any safety-critical environments is highly desirable.Outstanding communication skills (oral & written) to establish effective working relationships with a variety of people at different levels both internally and externally.About UsUGL is renowned for providing comprehensive engineering, construction, and maintenance services across various sectors, including rail and transport, communications and technology systems, oil and gas, power, renewables, water, and defense.
We partner with some of the world's largest companies and government agencies.DiversityWe embrace diversity in all its forms-backgrounds, ideas, work styles, and perspectives.
As an Equal Opportunity Employer, we strongly encourage applications from women, individuals with disabilities, Aboriginal & Torres Strait Islander people, mature-aged workers, and those from culturally diverse backgrounds.Our selection process includes relevant screening checks such as national criminal history and pre-employment medical assessments, including drug and alcohol screening.REF: 264164 Discipline : Marketing & Communications Officer Primary Location Primary Location : Australia-NSW-Blue Mountains & Central West Work Type Work Type : Full-timeNeed assistance applying or registering? See our FAQ