Overview
HeadBox is Australia's fastest-growing event tech company, on a mission to reinvent the way people plan and book events. We connect businesses with incredible venues through our smart, intuitive platform, creating seamless experiences from search to booking.
Already a market leader in the UK, we launched in Australia in **** and have been growing rapidly ever since. Our purpose is simple: we connect people and spaces to make brilliant things happen.
Born from frustration with outdated, time-consuming venue booking processes, HeadBox has built technology that simplifies event planning for corporates, venue managers, and event organisers alike.
The Role
We're looking for a proactive and personable
Client Relations Executive
to join our growing team. Based in Brisbane or Sydney, and working closely with our Melbourne team, you'll play a key role in supporting our venue partners and driving their long-term success with HeadBox.
Reporting to the Head of Client Relations, you'll work within our Host Team to deliver exceptional onboarding, ongoing support, and retention outcomes for our partners. This is a client-facing, detail-driven role that blends account management, customer success, and operational coordination.
Responsibilities – What you'll do
Collaborate with Sales and Marketing to spotlight our venue partners across key channels, from blog features and email campaigns to social media and the HeadBox platform.
Client Onboarding
– Guide new venue partners through our onboarding process, introducing them to our tech, setting clear expectations, and equipping them for success.
3D Venue Shoots & Edits
– Coordinate professional 3D shoots, from briefing clients and managing pre-shoot details to editing and delivering a final product that wows.
Ongoing Client Success
– Act as the main point of contact for your venue partners, ensuring they're supported, trained, and maximising their results with HeadBox.
Renewals & Retention
– Manage subscription renewals, achieve retention targets, and identify opportunities to upsell or enhance client satisfaction.
What you'll bring
? Highly organised – you thrive in a fast-paced environment and can juggle multiple projects with ease.
? Clear communicator – you engage confidently with senior stakeholders and adapt your style as needed.
Detail-oriented – accuracy matters to you, especially when managing listings and 3D content.
Team player with great energy – collaborative, curious, and aligned with our core values:
Brilliance, Integrity, Empathy, and Curiosity
.
Benefits & Perks
Competitive salary + performance-based bonus
A vibrant office environment in Brisbane or Sydney
? Flexible hours – we trust you to get the job done