Technical Support Specialist | Trimble Construction Technology
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Tired of being in the field but love the tech? Move into a pivotal office-based support role with the industry leader.
The Role
Based in our Sydney office, you will be the "brain" behind the scenes for our customers across NSW and ACT. As a Phone Support Technician, you are the first line of defence for heavy and civil construction crews. You won't just be answering phones, you'll be remotely diagnosing complex GPS and geospatial faults, saving our partners thousands in downtime, and keeping Australia's largest infrastructure projects on track.
Why Join SITECH Solutions?
Master the Best Tech: We are the exclusive Trimble distributor for the region. You'll be trained on the latest in machine control and guidance systems.
Career Evolution: This isn't a dead-end desk job. Many of our support techs progress into Field Service Engineering, Technical Sales, or Project Management.
Work-Life Balance: Leave the site dust and travel behind. Enjoy a stable, fast-paced office environment with a supportive team that has your back.
The Package: Competitive salary, structured technical training, and a culture that actually values "investing in our people" rather than just saying it.
What You'll Be Doing
Expert Troubleshooting: Act as the primary technical point of contact for Trimble systems on a wide variety of heavy machinery.
Field Liaison: Triage and pre-diagnose faults; if you can't fix it remotely, you'll coordinate the field service team to ensure a "first-time fix."
System Documentation: Keep a pulse on recurring issues to help us improve service across the board.
What You Bring to the Table
We are looking for someone who "speaks the language" of construction and technology.
Technical DNA: You have a background in survey equipment or machine control (Trimble experience is a massive plus, but we will train the right person).
Communication Power: You can explain complex geospatial concepts to a frustrated operator in a way they'll understand.
Problem-Solving Mindset: You enjoy the "puzzle" of diagnosing a fault from afar.
Reliability: You take pride in your work and want to be part of a high-performing team.
Full Australian work rights are required.
About Us
SITECH Solutions is at the forefront of the heavy and highway industry. We don't just sell equipment; we provide the technological edge that allows our customers to build more accurately and efficiently.
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