We are seeking a dynamic leader to join our team as Retirement Villages Manager. This is an exciting opportunity to make a difference in the lives of our residents and contribute to the success of our organization.
About the Role
This challenging leadership role combines people-centred care with operational and commercial excellence. As the Retirement Villages Manager, you will oversee the smooth, professional management of our Lifestyle Villages, ensuring our residents enjoy a safe, welcoming, and enriching environment.
You will build meaningful relationships with residents and their families, lead the day-to-day operations of each village, and work collaboratively with internal teams to deliver a high-quality, customer-centric experience. From managing budgets and resales to fostering a strong sense of community, you will play an integral part in ensuring our villages continue to reflect our values of compassion, respect, and integrity.
Key Responsibilities
* Oversee the professional management and daily operations of our Lifestyle Villages in line with our organisational culture and values
* Build and maintain strong relationships with residents, families, committees, and service providers
* Ensure village financial performance aligns with approved budgets and strategic targets
* Lead the delivery of KPI outcomes relating to resales, refurbishments, and occupancy goals
* Foster a positive village culture by promoting inclusion, wellbeing, and resident satisfaction
* Collaborate effectively with internal teams across our organisation to ensure operational alignment and service excellence
* Provide leadership and guidance to the Village Admin Assistant and other staff, supporting engagement and professional growth
* Ensure compliance with safety, quality, and governance standards across all operations
About You
You're a proactive and empathetic leader who thrives in a role that blends relationship management with operational accountability. You bring a strong sense of purpose, professionalism, and care to your work, balancing business goals with a genuine passion for resident wellbeing.
You'll Bring
* Demonstrated success in a leadership or management role within community, property, or service environments
* Excellent communication, interpersonal, and problem-solving skills
* Strong financial acumen and experience managing budgets and operational performance
* Confidence in building rapport with residents, families, and staff at all levels
* Exceptional organisational skills, attention to detail, and a commitment to continuous improvement
* Proficiency with Microsoft Office and general administrative systems
* (Desirable) Experience within the retirement living or aged care sector and familiarity with industry standards and legislation
What's on Offer
* The opportunity to salary package up to $18,900 per FBT year
* Free parking
* Reward & Recognition Program
* Employee Assistance Program
* Purchased leave
* Ongoing training and development opportunities
* Discount private health insurance
* Corporate discounts and benefits from a wide range of popular brands