Part-Time Service Delivery Manager - TelcoPart-Time Service Delivery Manager - TelcoGet AI-powered advice on this job and more exclusive features.This range is provided by 1GLOBAL. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$40,000.00/yr - A$55,000.00/yr1GLOBAL is a technology-driven global mobile communications provider dedicated to empowering enterprises worldwide to unlock the full growth potential of mobile connectivity. With a best-in-class telecom technology platform, a comprehensive suite of globally viable regulatory licenses, and privileged access to the telecom wholesale market, 1GLOBAL is uniquely positioned to deliver seamless compliance and connectivity solutions. Serving the world's leading banks, corporations, and digital-first businesses—including neo-banks, travel companies, and payment service providers—1GLOBAL connects over 43 million devices globally.With 2024 full-year revenue exceeding US$100 million, 1GLOBAL is a profitable business generating significant cash flows to fund its ongoing investments in infrastructure, transformation, and growth. 2024 saw major client wins and marked 1GLOBAL's evolution from a multi-market telecommunication provider to a global technology-driven mobile connectivity powerhouse.Established in 2022 by experienced tech founders and entrepreneurs Hakan Koç and Pyrros Koussios, 1GLOBAL is a European technology leader driving digital transformation in the global telecommunications market. It operates as a fully regulated Mobile Virtual Network Operator ("MVNO") in nine countries and as a regulated telecommunications operator in an additional 31 countries. Headquartered in the Netherlands, with world-class R&D hubs in Lisbon, Berlin, and São Paulo, 1GLOBAL employs over 450 experts across 13 countries.Position OverviewWe are a global telecommunications company supporting enterprise clients across financial services and other sectors. We're seeking a 25 hours per week, part-time Service Delivery Manager (SDM) to provide essential on-the-ground functions for clients and partners. Flexible, hybrid work environment and an opportunity to contribute to critical service delivery projects.Key ResponsibilitiesService Delivery Manager (SDM)Serve as SDM lead for local AU accountsCustomer Support: Onboarding of new customers, BAU customer support, including troubleshooting service issuesDeliver regular service reviews to customersInventory Management & Dispatch: Maintain device and sim inventory and fulfill dispatch requestsCollaborate with engineering teams on local testing, troubleshooting, and rollout of new products or upgrades.Australia Office Administrative DutiesAct as the local interface for local office, including invoice processing and mail handlingOversee and manage a small local storage unit for IT stockServe as a local liaison for Australian regulators1GLOBAL is a technology-driven global mobile communications provider dedicated to empowering enterprises worldwide to unlock the full growth potential of mobile connectivity. With a best-in-class telecom technology platform, a comprehensive suite of globally viable regulatory licenses, and privileged access to the telecom wholesale market, 1GLOBAL is uniquely positioned to deliver seamless compliance and connectivity solutions. Serving the world's leading banks, corporations, and digital-first businesses—including neo-banks, travel companies, and payment service providers—1GLOBAL connects over 43 million devices globally.With 2024 full-year revenue exceeding US$100 million, 1GLOBAL is a profitable business generating significant cash flows to fund its ongoing investments in infrastructure, transformation, and growth. 2024 saw major client wins and marked 1GLOBAL's evolution from a multi-market telecommunication provider to a global technology-driven mobile connectivity powerhouse.Established in 2022 by experienced tech founders and entrepreneurs Hakan Koç and Pyrros Koussios, 1GLOBAL is a European technology leader driving digital transformation in the global telecommunications market. It operates as a fully regulated Mobile Virtual Network Operator ("MVNO") in nine countries and as a regulated telecommunications operator in an additional 31 countries. Headquartered in the Netherlands, with world-class R&D hubs in Lisbon, Berlin, and São Paulo, 1GLOBAL employs over 450 experts across 13 countries.Position OverviewWe are a global telecommunications company supporting enterprise clients across financial services and other sectors. We're seeking a 25 hours per week, part-time Service Delivery Manager (SDM) to provide essential on-the-ground functions for clients and partners. Flexible, hybrid work environment and an opportunity to contribute to critical service delivery projects.Key ResponsibilitiesService Delivery Manager (SDM)Serve as SDM lead for local AU accountsCustomer Support: Onboarding of new customers, BAU customer support, including troubleshooting service issuesDeliver regular service reviews to customersInventory Management & Dispatch: Maintain device and sim inventory and fulfill dispatch requestsCollaborate with engineering teams on local testing, troubleshooting, and rollout of new products or upgrades.Australia Office Administrative DutiesAct as the local interface for local office, including invoice processing and mail handlingOversee and manage a small local storage unit for IT stockServe as a local liaison for Australian regulatorsRequirementsPrevious experience in service delivery and/or telecom customer supportStrong organisational and multitasking abilitiesExcellent communication and relationship management skillsAbility to work independently with minimal supervisionFamiliarity with SIM technology, device provisioning, and enterprise client supportComfortable handling vendor relationships and small-scale procurementBenefitsWhy 1GLOBAL?Growth Opportunities:Advance your career in one of the fastest growing telecommunications companies, expanding over 40% year-on-year under the leadership of successful tech entrepreneursMajor Transaction Exposure:Be in the driver's seat for transactions that will have an impact on the future telco industryWork with a Talented Team:From the Board and the Founders to the Senior Management Team, you will collaborate daily with the most capable and renowned external advisors, and constantly being exposed to talented and driven individualsDynamic Work Environment:Thrive in a collaborative, fast-paced workplace where innovation is encouraged, and every contribution countsProfessional Development:Work alongside industry experts to enhance your skills and knowledge in a cutting-edge fieldInternational Experience:Gain opportunities to work in different 1GLOBAL offices around the world as you grow within the companyOpen Communication Culture:Join a team where your ideas are heard, and open dialogue is encouraged, fostering a supportive and transparent work environmentGet Things Done Attitude:Be part of a results-driven team that values efficiency, creativity, and the drive to make a tangible impact in the industry1GLOBAL is an equal opportunity employer, we value your character as much as your talent. Diversity drives our innovation, and we offer a collaborative, dynamic, and international work environment. We are excited for you to join our mission to revolutionise connectivity globally.Seniority levelSeniority levelAssociateEmployment typeEmployment typePart-timeJob functionJob functionProject Management and Information TechnologyIndustriesNon-profit Organizations and Primary and Secondary EducationReferrals increase your chances of interviewing at 1GLOBAL by 2xGet notified about new Service Project Manager jobs in Sydney, New South Wales, Australia.Manager, Service Delivery, AWS Managed ServicesSydney, New South Wales, Australia 2 weeks agoSenior Project Manager - ICT Communications InfrastructureSydney Olympic Park, New South Wales, Australia 3 days agoOperational Excellence Manager, Delivery Services ACESSydney, New South Wales, Australia 2 weeks agoSenior Project Manager - Program Test LeadNorth Ryde, New South Wales, Australia 2 days agoDelivery Consultant: Engagement Manager, Professional ServicesSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 2 weeks agoService Delivery Manager - Cyber SecuritySydney, New South Wales, Australia 2 weeks agoStrategic Procurement Manager, Delivery ServicesSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 days agoExecutive Manager - Service Delivery - OOSHMillers Point, New South Wales, Australia 20 hours agoLead Analyst - Knowledge Services (Senior Delivery Lead)Sydney, New South Wales, Australia 2 weeks agoKogarah, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 4 days agoSystems Implementation Specialist ( POS)Botany, New South Wales, Australia A$100,000.00-A$150,000.00 3 weeks agoDrummoyne, New South Wales, Australia 4 weeks agoDrummoyne, New South Wales, Australia 4 weeks agoDrummoyne, New South Wales, Australia 4 weeks agoStrategic Partnerships Manager, Aboriginal Health (HM4) - PFT - Malabar/Olympic ParkSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia A$120,000.00-A$160,000.00 2 weeks agoSalesforce Nonprofit Functional Consultant (Australia-based)Sydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia A$100.00-A$150.00 2 weeks agoSydney, New South Wales, Australia 5 days agoWe’re unlocking community knowledge in a new way. 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