**Customer Service Officer**
**At the**NSW Department of Education**, we educate and inspire lifelong learners - from early childhood, through schooling to vocational education and training.**
- **Ongoing employment**:
- **Office located at 164 Walters Road, Blacktown**:
- **Clerk Grade 7/8 salary minimum $110,266 to $**122,058 base**salary plus superannuation**
**About the role**
- On-site call centre support.
- Rostered Monday to Friday, business operational hours 8:00am to 4:30pm.
- The role is front-line to schools, community, and department units statewide.
- Delivery of customer-focused security services in a busy, call centre environment.
- The support services include and is not limited to supporting facilities maintenance, incident response and asset assistance across the department.
For further information please click here to view the role description
**About you -**
- Team player
- Great communication and active listening skills
- Capable of providing high-quality information and advice
- Hold high standards of customer service in a high volume, complex work environment.
- Knowledge of and commitment to implementing the Department's Aboriginal Education Policy and upholding the Department's Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.
**Essential requirements of the role**
- Relevant tertiary qualifications and/or equivalent workplace experience
- Demonstrated understanding of and commitment to the value of public education.
**Benefits**
- 35 hour working week
- Competitive, salary sacrificing, employer's contribution to superannuation and annual leave loading
- Flex Leave entitlements, generous holidays & leave conditions
- Opportunities for advancement and mobility across the Department to support your career growth
**How to apply**
Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role as well as answer 1x targeted question:
**Targeted Question**: The role supervisors a small call centre with customer service staff who are providing a range of support services for asset management. Please provide your experience in supervising staff in a call centre environment, and give an example of challenges you encountered and how did you overcome these.
**Closing date Monday 24th March at 11:59pm.**
A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.