Overview
The Senior Wedding & Events Coordinator plays a pivotal role in driving wedding and social celebration revenue while delivering end-to-end event experiences at RACV City Club. This position is accountable for converting wedding enquiries into confirmed business and providing a seamless interface between client expectations and operational delivery. This role works with a high degree of autonomy to achieve individual wedding revenue targets and collaborates closely with the Events team to contribute to the annual conference and events budget. Supporting the Associate Director of Sales, the role provides strategic and operational leadership for wedding and social celebration events, driving commercial performance, protecting brand reputation and maximising guest satisfaction.
Responsibilities
* Lead the full wedding and social celebration journey — from first enquiry to post-event evaluation — creating memorable experiences while achieving strong commercial outcomes.
* Proactively identify, pursue and secure new wedding business and referral opportunities to maintain a healthy forward pipeline.
* Identify opportunities within the social media landscape to ensure maximum exposure for the Club as a wedding venue.
* Build strong partnerships with suppliers to ensure the best outcomes for couples and cross-referral opportunities.
* Participate in industry events or exhibitions to stay informed of current trends.
* Act as the central point of accountability between clients, internal departments and external suppliers.
* Lead the lifecycle of wedding and social events from initial consultation through to post-event evaluation and risk management.
* Anticipate, identify and mitigate operational, financial and reputational risks.
* Resolve guest feedback and complaints with sound judgement, safeguarding guest experience and RACV brand standards.
Qualifications & Requirements
* Previous experience in a wedding sales coordination role (essential).
* Proven success in wedding sales, conversion and revenue delivery.
* Strong understanding of event sales and management within weddings and special events.
* Strong planning, organisation and coordination skills.
* Ability to manage customer escalations and resolve complex issues.
* Strong commercial judgement with the ability to balance customer expectations, cost and operational feasibility.
* Certificate qualification in Hospitality, Tourism, Management or Events (desirable).
* Experience in hotel or resort operations (desirable).
What We Offer
* Competitive Salary & Benefits – A competitive remuneration package plus generous employee discounts across RACV products, services and accommodation at all RACV resorts and clubs.
* Career Growth & Development – Opportunities to grow your career within a diverse, statewide conferences and events portfolio.
* Supportive Leadership & Collaboration – Be part of a professional, collaborative and customer-focused team that values innovation and excellence.
* Work with an Iconic Brand – Join a trusted organisation renowned for delivering outstanding events and memorable guest experiences.
The RACV difference
Curious about where this role could take you? Explore endless opportunities a diverse business can provide and grow your career in more ways than one.
Application process
Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check. Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis - Corporate and whether any reasonable adjustments may be required.
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