A fast-growing SaaS company in the healthcare tech space is hiring a Head of Customer Support to lead and scale its support function.
You'll manage a high-performing offshore team, oversee all support channels, and drive improvements through AI tools, automation, and data insights. This is a hands-on leadership role with strong influence across the business.
What You'll Do
* Lead day-to-day support operations (chat, phone, knowledge base)
* Manage and grow an experienced offshore team
* Implement tools like Zendesk and chatbots to improve efficiency
* Use support data to drive improvements and customer outcomes
* Work closely with product and engineering teams
What You'll Bring
* 3+ years in a support leadership role (ideally in SaaS)
* Experience managing offshore or remote teams
* Strong with support tooling, automation & analytics
* Tech-savvy and customer-focused
Location: Sydney HQ + hybrid
Eligibility: Australian Citizens or PR only
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Your application will include the following questions:
Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a Head of Customer Support? What's your expected annual base salary? How much notice are you required to give your current employer?
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